Internship: Look Good Feel Better Foundation

Personal Care Products Council•Washington, DC

About The Position

This internship offers a comprehensive experience in program operations, customer service, Salesforce database administration, marketing, communications, and finance/fundraising within the Look Good Feel Better Foundation. The intern will support various aspects of the foundation's work, including managing customer service requests, preparing reports, ordering materials, assisting with partnership agreements, tracking workshop attendance, and updating training materials. Additionally, the role involves supporting marketing and communications efforts through website updates, content development, and campaign assistance. The intern will also contribute to finance and fundraising by processing donations and assisting with invoice processing and budget activities.

Requirements

Proficient with Microsoft 365, especially Excel, and adept at quickly learning new technology.
Salesforce or CRM database experience.
Digital marketing experience a plus.
Must have a good eye for detail, excellent communication and writing skills, and be able to work independently.
Should have relevant work or volunteer experience.
Candidates must be enrolled in a full-time undergraduate degree program.
Hours are flexible but must be worked during a regular weekday (9 am – 5:30 pm EST), Monday – Friday during Sep. – May.
Time commitment is 15 hours Fall/Spring Semesters, and up to 15 hours May-August.
Candidate will communicate with Foundation staff via phone, email, Zoom and Microsoft Teams.

Nice To Haves

Marketing or Communications background and/or course work are strongly encouraged.
Spanish language skills a plus.

Responsibilities

Manage customer service requests through email and support tickets, responding promptly and carefully to volunteer/other constituent questions, and redirecting requests and seeking supervisor guidance as appropriate.
Provide reports to hospital partners by consolidating registration records on Excel.
Order materials for Look Good Feel Better patients and hospital partners.
Assist in drafting and coordinating partnership agreements for prospective hospital partners using established contract templates.
Track monthly LGFB Virtual Workshop Attendance via Zoom.
Provide quarterly report reviews of Participant Evaluations.
Prepare and schedule bimonthly email invitations for upcoming workshops.
Update training materials and system documentation as appropriate.
Other database and program support as requested and other general administrative support.
Support Foundation marketing and communications content and campaigns under direction of Marketing/Communications Senior Specialist.
Assist with website content updates and maintenance, helping ensure information remains accurate, current, and aligned with Foundation priorities.
Support marketing and communications projects through research, asset organization, content development, and the compilation of materials for campaigns, events, and special initiatives.
Help maintain partner-related website content by coordinating with partner organizations to verify logos, company information, and other published materials.
Provide general support for marketing and communications needs, including occasional use of Canva and other tools as appropriate.
Assist Foundation staff in routine operations, such as processing donation data entry and acknowledgements.
Assist with invoice processing as needed.
General administrative support for budget and fundraising activities/events.