Internship - Customer Loyalty Project Specialist

Monster Energy•Corona, CA

About The Position

This internship position will be responsible for supporting our retail loyalty mobile application. The job functions of this internship will be to support primary product owners to ensure MEC is supporting and scaling the end user community. Project focuses will include supporting content strategy, management, and development to ultimately improve retailer engagement.

Requirements

BS/BA near completion: Project Management, Communications, Media Management, Digital Marketing
Strong time and project management skills
Excellent verbal and written communication skills
Experience with CMS and social media platforms
Knowledge of social media best practices and emerging trends
Ability to analyze trends to drive engagement
Able to work independently while being a part of a team
Ability to establish internal and external relationships
Proficient using Excel, Word, PowerPoint, and ClickUp

Responsibilities

Test engagement techniques to boost participation and execution of sales strategies
Monitor, track, and report on feedback from the user community
Develop and manage relationships with key influencers within the user community
Analyze engagement and key community metrics
Relay community feedback to key internal stakeholders
Build and manage social communities for retailers
Collaborate with internal departments to stay updated on new marketing initiatives, communication opportunities and the ensure brand consistency
Support Retailer Collective end user customer support
Help review and maintain relevant content on internal apps and platforms
Other related duties as assigned