CUSTOMER LOYALTY

1-800-PACK-RAT LLC•Wake Forest, NC

16h

About The Position

The Zippy Shell / 1-800-PACK-RAT sales team is looking for a Customer Loyalty/Retention Specialist. We are focused on serving the customer in a respectful manner while attempting to retain their business and loyalty to our company. Responsible for reviewing and analyzing potential cancellation requests, which includes the ability to negotiate and competitively highlight the advantages of our products fairly and equitably with all parties. This is a remarkable opportunity for the right person with an established path to advance your career within the organization. Physical demands This position will require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds or more.

Requirements

1 – 2 Years Sales/Retention Processing Experience is a plus
Ability to work in a call center environment
Proven ability to work efficiently and desire to provide a high level of customer care in a high-volume environment
Excellent verbal and written communication skills
Familiarity with Passport and Infusionsoft is a plus
PC proficiency with experience using Microsoft Outlook, Word and Excel
Desire to work in a team atmosphere
Must possess a positive attitude

Nice To Haves

1 – 2 Years Sales/Retention Processing Experience is a plus
Familiarity with Passport and Infusionsoft is a plus

Responsibilities

Take inbound calls in a supportive call center environment for current customers who may have expressed a need to cancel their move with us
Make outbound follow-up calls and emails in attempts to overcome objections and retain the customer
Will routinely work closely with our sales management team to understand pricing
Responsible for gathering, cataloging, and processing retention data
Use rapport/sales tactics to ensure customers thoroughly understand the value of the products we offer
Scopes, approves, and adjusts pricing, as well as determines potential loss amounts.
Prepares report orders saved, revenue retained, and potential revenue lost.
Effectively manages pending cancellation or requests in accordance with sales/retention best Practices
Effectively handles all calls from customers or internal transfers alike.