Internet Support Technician - Overton NV

InfoWest•Overton, NV

4d•$12 - $14

About The Position

InfoWest is hiring a part-time Internet Support Technician for its Overton, Nevada office. The position provides customer technical support by phone, email, and in person, and involves troubleshooting internet and related services, customer devices, and equipment. The role also includes routine configuration and testing of InfoWest and customer equipment and radios. Some weekend work is required.

Requirements

Computer and network troubleshooting experience, including software and hardware.
Self-motivated.
Excellent people skills.
Willingness and passion to learn new skills.
Ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment.
Strong communication skills in face-to-face interactions, on the phone, and via email.
Ability to self-manage with minimal supervision.
Willingness to work some weekends, including Saturday and Sunday.
Pre-employment background check required.
Subject to random drug testing.

Nice To Haves

Customer service experience.
HTML, PHP, or MySQL experience (not required).

Responsibilities

Support customers by phone, email, and in person.
Troubleshoot issues related to Wi-Fi, Voice over IP, IPTV, email sending and receiving, and other services.
Repair and troubleshoot customer computers, iPads, tablets, and phones, both in the office and at customers’ homes.
Configure and test InfoWest and customer equipment and radios routinely.