Internet Sales Team Lead

McKenna Motor Company Inc•Cerritos, CA

1d•$35,152 - $161,371•Onsite

About The Position

The Internet Sales Team Lead develops and implements effective strategies to drive online sales growth, leveraging various digital platforms and tools.

Requirements

Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
Ability to demonstrate the feature, benefits and value of vehicles using print, digital and in person communication
Ability to vary communication style to the needs of the customer
Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact business
Computer proficiency
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others
High School Diploma or equivalent; and one to two year related experience and/or training; or equivalent combination of education and experience.
Prior retail experience is required.

Nice To Haves

Associate's degree (A. A.) or equivalent; and one to three year related experience and/or training; or equivalent combination of education and experience.
Prior retail experience in a dealership is preferred.
Manufacturer training is preferred but not required

Responsibilities

Manage inbound sales leads received through website inquiries, emails, chat, and other online channels. Respond promptly and professionally to inquiries, providing information, scheduling appointments, and guiding customers through the buying process.
Build rapport with online customers, understanding their needs, preferences, and budget constraints. Provide personalized assistance and product recommendations to facilitate a seamless purchasing experience.
Utilize persuasive communication skills and product knowledge to convert online leads into sales. Overcome objections, negotiate terms, and close deals to meet or exceed sales targets.
Cultivate long-term relationships with customers by delivering exceptional service and post-sale follow-up. Maintain regular communication to address any concerns, answer questions, and promote repeat business and referrals.
Follows all attendance and punctuality standards with adherences to timekeeping standards
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements.
Maintains a professional appearance for self in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Collaborate with the sales team, management, and other departments to ensure alignment of online and offline sales efforts. Share insights, best practices, and feedback to optimize processes and enhance overall sales performance.
Stay informed about industry trends, competitor activities, and market dynamics affecting online sales. Conduct regular analysis of sales data and performance metrics to identify opportunities for improvement and growth.
Effectively utilize eLead CRM system to manage leads, track sales activities, and streamline processes. Ensure accurate and timely data entry and reporting to support decision-making and performance analysis.
Train, mentor, and support sales staff in effective online sales techniques, lead management best practices, and customer engagement strategies. Provide ongoing guidance and feedback to ensure team success.
Performs other duties as assigned