Internet Sales Specialist-RideNow Ocala

RideNow Group•Ocala, FL

2d•Onsite

About The Position

RideNow Powersports-Ocala is hiring an Internet Sales Specialist (ISS) to respond to online leads and inbound calls, set appointments, and help customers find the right unit. The company offers paid training and does not require prior dealership experience. If you are friendly, organized, and confident on the phone, this role is for you.

Requirements

Strong communication skills (phone + written)
Organized follow-up habits and attention to detail
Comfortable with CRM/tools (training provided)
Basic computer skills and willingness to learn CRM/tools
Coachable, dependable, and motivated by goals
Must be able to sit for prolonged periods of time at work station
Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.

Nice To Haves

Retail/hospitality/call center experience is a plus
Bilingual (Spanish) is a plus, not required
Retail, hospitality, call center, wireless, fitness, or inside sales experience.
Bilingual (Spanish).

Responsibilities

Respond to internet leads, texts, chats, and calls quickly and professionally
Qualify customers, answer questions, and guide them to the next step
Set and confirm appointments to improve show rates
Follow up with unsold leads using a structured cadence (call/text/email)
Log notes, tasks, and outcomes in the CRM
Achieve performance expectations including speed to lead, same-day response, contact rate, appointment set rate, appointment show rate, daily activity expectations (calls/texts/emails and task completion), and CRM accuracy and follow-up compliance.