Internet Sales Manager - Kia of Hamilton
About The Position
Kia of Hamilton is seeking an Internet Sales Manager to join their team. This role is responsible for executing sales objectives for new and pre-owned vehicles, developing and implementing effective sales plans, monitoring performance metrics, converting leads to sales, and enhancing client relationships. The position also involves team development, ensuring compliance with company policies, and promoting a safe work environment. The ideal candidate will have 3-5 years of automotive dealership sales management experience, strong leadership and interpersonal skills, and a results-driven mindset.
Requirements
- A minimum of 3-5 years of automotive experience
- Must have some experience in a leadership role
- Strong understanding of dealership accounting practices, budgeting and expense management
- Ability to be professional and deliver exceptional service to clients
- Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers
- Strong organizational and time management skills
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
- A person of high integrity who is trusted by others and consistently honors their commitments
- Detail oriented, self-motivated and resourceful
- Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
- Understanding of Provincial Safety code requirements for dealerships
Nice To Haves
- Post-Secondary education in a related discipline would be considered an asset
- Experience using CRM systems or other automotive software systems would be considered an asset
Responsibilities
- Manage and oversee all online sales activities for the dealership
- Respond to leads from the dealership's website, third-party platforms, and social media
- Develop strategies to generate and convert leads into sales
- Communicate with customers via email, chat, text, and phone throughout the sales process
- Coordinate test drives, appointments, and follow-up communication with customers
- Implement digital marketing campaigns to drive traffic and visibility for the dealership
- Work with the marketing team to ensure consistent online presence and branding
- Track and report sales performance, including lead conversion and revenue metrics
- Lead and train the internet sales team to improve sales performance and customer service
- Handle customer complaints and concerns from online interactions to ensure satisfaction
- Ensure online inventory is accurate and up-to-date on the dealership’s website
- Collaborate with in-store sales teams to ensure a seamless transition from online to in-person sales
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
