Internet Sales Guest Experience Specialist - Allen, TX
About The Position
Black Gold Harley-Davidson, a proud member of the RideNow Powersports family, is looking for a high-energy, charismatic BDC / Internet Sales Specialist who is just as sharp in person as they are on the phone. At Black Gold, we don’t just sell motorcycles; we build a world-class community. Whether a customer is a lifelong rider or someone looking for their very first bike, we provide the spark that starts their journey. We’re looking for a hybrid professional—someone with the digital hustle to chase leads and the "Texas Hospitality" to greet every guest with a handshake, a smile, and a VIP experience. You are the "Face of the Dealership" for every digital inquiry. You own the customer journey from the first click to the moment they swing a leg over a bike.
Requirements
- Contagious energy, outgoing, professional demeanor, and ability to build a connection with anyone.
- 1+ years in a dealership, retail, or hospitality environment. Experience in high-end automotive or powersports is a plus.
- Sharp, professional email writing skills and strong phone communication abilities.
- Ability to thrive in a fast-paced environment and make 80-120 touches a day.
- Pride in a professional, "Harley-appropriate" presentation.
- Ability to pass pre-employment testing, including background checks, MVR, and drug screening.
Nice To Haves
- Experience in high-end automotive or powersports.
Responsibilities
- Respond to internet inquiries and phone calls with lightning speed, professionalism, and genuine enthusiasm.
- Welcome appointments, introduce them to the team, and ensure they feel like part of the family from the moment they walk in.
- Turn "just looking" into a scheduled showroom visit.
- Use text, email, and video to stay top-of-mind with customers, providing a premium, "white-glove" follow-up experience.
- Maintain a flawless database to ensure every rider gets the attention they deserve.
Benefits
- Competitive base pay + commission structure
- Employee discounts on bikes, parts, and apparel
- Comprehensive Health, Dental, and Vision insurance
- Employer-paid Life and Short-Term Disability insurance
- Training and path to Floor Sales or Management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
