Sales BDC Representitive

BMW of North Haven•North Haven, CT

5d•Onsite

About The Position

BMW of North Haven has an opening for a full-time Internet Sales Coordinator. Seeking a self-starter with an upbeat personality who is detail-oriented with a professional appearance and excellent phone etiquette. Must have exceptional verbal and written communication, customer service and time management skills. Play a key role in maintaining the stores’ reputation and image while showing a strong desire to serve our client’s needs. Ideal candidates will have the ability to multi-task in a fast paced work environment, are driven to succeed, learn and grow within the automotive industry. BMW North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below: We Strive to Be Excellent We Win We are Persistent and Consistent We Understand the Value of Reputation We are Team Oriented We Collaborate and Communicate We Care About Our People

Requirements

1+ years experience in a dealership
Automotive industry CRM tools and other software
Working knowledge of Microsoft Office, Word, Excel
Administrative support and/or telephone experience
Sales or other customer support background
Effective communication skills
Ability to coordinate and complete multiple tasks simultaneously
High School Graduate or equivalent
Must be at least 18-years-old
Pass a 7 year criminal background check and drug screen

Responsibilities

Welcome, greet and assist clients in customer oriented manner
Introduce the client to a Client Advisor, explaining the nature of the visit and provide any pertinent information that informs the Client Advisor of the client’s primary needs
Obtain and record information about each client interaction, using the center CRM
Assist with tracking of sales calls, numbers of ups, prospect data sheets or other records
Assist Sales Department in developing new business and leads through focused marketing efforts that may include, but are not limited to, portfolio relationship management, internet lead management, network affiliations and telemarketing.
Demonstrate enthusiasm for all products and services of the BMW franchise and be knowledgeable about the features and benefits of BMW products.
Manage portfolio to ensure that customers have a complete understanding of the lease-end process and drive client appointments
Answer incoming calls and inquiries, direct calls to appropriate personnel
Perform outbound sales calls to generate sales opportunities
Contact unsold showroom traffic calls and other phone follow up work
Assist customers in any aspect of conversation in a pleasant and helpful manner
Increase customer satisfaction and loyalty by providing premium customer experiences and the highest level of customer care
Perform basic administrative and other duties as assigned
Provide support to service staff and managers as needed