Internet Sales Associate

NOVAE LLC•Boise, ID

11d•Onsite

About The Position

We are seeking a motivated and customer-focused Internet Sales Associate to join our growing team in Boise, Idaho. This role is responsible for managing online and phone-based customer inquiries, converting leads into sales opportunities, and supporting a seamless customer experience from initial contact through purchase. The ideal candidate is highly organized, comfortable working with CRM systems, and passionate about delivering excellent customer service while supporting retail sales operations.

Requirements

Experience using CRM systems for lead management and customer follow-up.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with email, online listing platforms, and basic computer applications.
Strong organizational skills and attention to detail.
Ability to take and upload photos and videos of inventory.
Ability to work a flexible schedule, including weekends.
Bilingual in English and Spanish (Required).

Nice To Haves

Inventory management experience in a retail, dealership, or similar environment.
Experience handling inbound sales or customer service calls.
Knowledge of trailers, towing equipment, or automotive products.
Familiarity with online marketplace platforms and digital sales tools.

Responsibilities

Respond promptly to online leads, website inquiries, emails, and social media messages.
Answer inbound customer calls, provide product information, and direct calls as necessary.
Convert digital and phone inquiries into sales opportunities by providing accurate pricing, availability, and product details.
Manage customer records, lead status updates, and follow-up activities within the CRM system.
Schedule customer appointments, inventory viewings, and pickup times.
Maintain accurate online listings for trailers, parts, and accessories across multiple sales platforms.
Assist with inventory management by verifying stock levels and updating product availability.
Capture and upload photos and videos of inventory for marketing and customer inquiries.
Prepare quotes, sales orders, and supporting customer documentation.
Conduct virtual product walk-throughs and demonstrations when needed.
Collaborate with store leadership regarding lead activity, conversion performance, and customer feedback.
Support overall retail operations and perform additional duties as assigned.