BERT OGDEN HARLINGEN KIA INTERNET REPRESENTATIVE

Bert Ogden Harlingen Motors Inc•Harlingen, TX

10d•Onsite

About The Position

The Internet Representative supports the dealership’s Business Development Center by responding promptly to online, phone, text, email, and chat inquiries, engaging prospective customers, and converting leads into scheduled showroom appointments. This role is responsible for delivering a professional first impression, providing accurate vehicle and dealership information, maintaining consistent follow-up, updating customer records in the CRM, and helping create a positive customer experience from initial contact through appointment confirmation.

Requirements

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong data entry and typing skills with a high level of accuracy.
Excellent attention to detail and ability to manage multiple tasks efficiently.
Basic understanding of relevant tools or concepts depending on the specific role.
Strong organizational and communication skills
Valid Texas Driver's License
Pass Background Check
Pass Drug Test
Must be 21 Years-Old or older

Nice To Haves

A college degree in a related field is preferable but not required.
Previous experience in a similar role or industry is a plus.
Familiarity with digital tools, platforms, or industry-specific software is beneficial.
Occasional attendance at social gatherings.
Ability to travel occasionally.

Responsibilities

Respond to internet leads, phone calls, texts, emails, and chat inquiries in a timely and professional manner.
Contact prospective customers to answer questions, provide vehicle information, confirm inventory availability, discuss pricing or incentives when appropriate, and encourage next steps.
Schedule, confirm, and follow up on sales appointments, including no-show appointments and unsold opportunities.
Maintain accurate customer information, communication notes, appointment details, and follow-up activity in the CRM and related dealership systems.
Conduct inbound and outbound follow-up calls for internet leads, phone inquiries, prior showroom visits, service customers, anniversary contacts, birthday follow-ups, and buy-back opportunities.
Use approved scripts, email templates, text messages, and dealership resources to provide clear communication and consistent customer experience.
Send appointment reminders, dealership direction links, vehicle information, inventory links, credit application options, and other helpful resources as needed.
Monitor and respond to Gubagoo, Facebook Messenger, and virtual retail notifications; collect customer contact information and push appointments to the CRM when scheduled.
Support equity mining and service-to-sales opportunities by contacting customers and identifying potential vehicle purchase or trade-in interest.
Meet monthly activity and performance expectations, including appointment-setting, shown appointments, sold units, calls, texts, and emails.
Complete required OEM Internet Representative certification and participate in ongoing training to stay current on dealership processes, products, promotions, and customer service standards.
Other duties as assigned