INTERNET MANAGER

Northside Ford - Brasada Ford•San Antonio, TX

7h•$80,000 - $100,000•Onsite

About The Position

Ensures customer retention and profitability by guiding, training, and measuring the performance of sales staff in the areas of Automotive Internet and Phone sales.

Requirements

High School Diploma or equivalent
At least two years of Automotive Internet Management or Automotive Sales Management.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Manufacturer Training
Valid Driver’s License

Responsibilities

Strives to reach goals and objectives for sales and gross for internet and phone sales on a monthly and annual basis.
Trains, motivates, counsels, and monitors the performance of Sales Consultants in the area of responding to and selling Internet and Phone Leads ensuring a high closing ratio for these leads.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect internet sales.
Consults with Sales Management to ensure proper staffing to respond to Internet and Phone Leads.
As offered, obtains customer lists from the manufacturer or lienholders. Downloads the information into the CRM and ensures those leads are being appropriately contacted.
Runs daily/weekly/monthly Internet and Phone Lead reports according to predetermined metrics and tracks results.
Records and listens to actual customer calls. Counsels and trains sales staff through reviewing recorded and live calls and outcomes.
Determines customers to contact based on marketing incentives and ownership data.
Assists individual Sales Consultants in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Helps develop improvement plans.
Maintains an accurate log that reflects all internet sales activities in the dealership.
Ensures proper follow up of potential Internet and Phone leads by monitoring a prospecting and sales control system.
Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
Conducts daily and weekly sales meetings.
Works with Sales Consultants and Sales Managers on programs that will increase gross and F&I penetration for Internet/Phone Sales.
Develops bonus programs along with the General Manager and other managers.
Helps Sales Consultants close deals when necessary.
Appraises trade-in vehicles as needed.
“Pencils” deals when necessary.
Supervises the communication with Internet customers and Phone prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Supervises sales people to ensure that Internet Sales inquiries and Phone Leads are handled in a timely manner.
Maintains standards for the delivery of vehicles to customers.
Provides General Manager with accurate floor traffic control data on a daily basis.
Assists in processing Sales Consultant commission sheets.
Directs merchandising and advertising efforts for the internet sales in conjunction with the General Manager and the Digital Marketing Director.
Assists in the development of advertising campaigns and other promotions.
Attends managers meetings as requested.
Maintains professional appearance.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.