Internet Customer Service Coordinator I | Fort Worth, TX

TTI • Fort Worth, TX

3d • Onsite

About The Position

The Internet Representative manages the work flow of all request for quotes and business leads coming to TTI from the internet. Responsible for coordination and prompt follow up on all bids and business leads. Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization! Our Internet Customer Service Coordinators Team: Mines data daily from the TTI system reports (that are in a Microsoft Excel format) by extracting the information, sorting, organizing, prioritizing and managing the requests in a timely and efficient manner. Analyzes the potential of the sales lead and processes accordingly, or in some cases forwards the request to the appropriate branch or regional sales group if warranted. Eliminates request from customers who routinely use the system for price checks and quotes but do not buy from TTI by retaining that knowledge and identifying the unrewarding use of time. Reviews up to 300 part number request per day by being very knowledgeable of TTI products and part numbers. Follows up on quotes in a timely manner providing excellent service via email or phone and serves as the point of contact on that business and future opportunities. Sells products and services offered by TTI, including TTI product lines, and value added services, via the telephone, internet, and e-mail, with an objective to add new customers for TTI. Expands product knowledge by utilizing all resources (TTI, Mouser and suppliers) including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths. Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. Analyzes Internet Process/Procedure and makes recommendations for improving the process and the effectiveness of lead follow up. Performs other related duties as assigned.

Requirements

• High School Diploma or GED required.
• One to three years of sales experience preferred; or an equivalent combination of education and experience.
• Must be organized and able to prioritize and manage multiple tasks.
• Exhibits exceptional knowledge of company products and services.
• Possesses excellent verbal and written communication skills.
• Exhibits strong analytical, problem solving and negotiation skills.
• Ability to calculate discounts, proportions and percentages.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.
• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
• Ability to type 40 words per minute.
• Must be a U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).

Nice To Haves

• Knowledge of Microsoft Office applications at an intermediate level preferred.

Responsibilities

• Manages the work flow of all request for quotes and business leads coming to TTI from the internet.
• Responsible for coordination and prompt follow up on all bids and business leads.
• Mines data daily from TTI system reports by extracting, sorting, organizing, prioritizing and managing requests.
• Analyzes the potential of sales leads and processes accordingly, or forwards to the appropriate branch or regional sales group.
• Eliminates requests from customers who routinely use the system for price checks and quotes but do not buy from TTI.
• Reviews up to 300 part number requests per day.
• Follows up on quotes in a timely manner providing excellent service via email or phone.
• Serves as the point of contact on business and future opportunities.
• Sells products and services offered by TTI via telephone, internet, and e-mail with an objective to add new customers.
• Expands product knowledge by utilizing all resources (TTI, Mouser and suppliers).
• Participates in the TTI Total Quality process by following defined policies and procedures.
• Analyzes Internet Process/Procedure and makes recommendations for improvement.
• Performs other related duties as assigned.

Benefits

• Medical/ Dental/ Vision
• 401(k)/Roth plan with matching
• Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED