Internet Account Executive

CORT•Atlanta, GA

1d•Remote

About The Position

CORT is looking for a full-time, enthusiastic Internet Account Executive to join the Multifamily Housing Team. This is a fully remote position. Internet Account Executives at CORT spend their day guiding both new and existing customers across the country in choosing furniture from our online catalog, offering support for current leases, and coordinating deliveries and pickups. Whether customers are novices to furniture rental or need flexibility with their current lease, we're available for them, providing a friendly and knowledgeable voice over the phone, via chat or email. Our ideal candidate has experience achieving sales or service goals and working directly with customers through multiple communication channels. This is a full-time, remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend. Only candidates in the Eastern time zone will be considered for this role.

Requirements

High School Diploma or equivalent required
Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
Ability to multi-task, take initiative and work effectively in a fast-paced environment
Excellent documentation and written and verbal communication skills
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
Bilingual (English/Spanish) a plus
Ability to sit for extended periods of time
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Nice To Haves

experience in the multi-family industry or a contact center environment preferred
Bilingual (English/Spanish) a plus

Responsibilities

Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide.
Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer
Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT
Assist current customers with questions and direct them to appropriate departments where needed
Accurately capture customer information in our CRM (Salesforce) for communication and record keeping
Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
Escalate issues through the appropriate channels when necessary
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement
Take an active role in ensuring the department goals and objectives are being met or exceeded
The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting
Will assist in other projects and activities as needed

Benefits

Hourly pay rate; weekly pay; paid training; 40 hours/week
Participation in company performance sharing plan
Monthly phone/internet stipend
Promote from within culture
Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
401(k) retirement plan with company match
Paid vacation, sick days, and holidays
Company-paid disability and life insurance
Tuition reimbursement
Employee discounts and perks
Opportunity to work alongside a tenured team with career growth and mentorship opportunities