International Support Lead

Govcio LLC • UNAVAILABLE, UNAVAILABLE

1d • Remote

About The Position

Leads IT support operations for TSA's International Locations, ensuring system uptime and operational readiness. Supervises engineers and coordinates incident resolution. Implements IT process improvements and standard operating procedures. Coordinates all International support across the globe in close collaboration with the DPM Global Operations Manager. This position will be fully remote.

Requirements

• 8 years experience in managing, directing, and leading IT Field Services in an International setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
• Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations
• US citizenship is required to attain and maintain a DHS/TSA clearance
• High School Degree with 12+ yrs experience

Nice To Haves

• Requires a broad base of technical knowledge and demonstrated organizational and leadership skills.

Responsibilities

• Leads IT support operations for TSA's International Locations, ensuring system uptime and operational readiness.
• Supervises engineers and coordinates incident resolution.
• Implements IT process improvements and standard operating procedures.
• Coordinates all International support across the globe in close collaboration with the DPM Global Operations Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED