International Student and Scholar Services Coordinator (Temporary)

University of the Pacific•Stockton, CA

About The Position

The International Student & Scholar Services Coordinator delivers critical immigration compliance, SEVIS administration, and advising for the University’s international population. Serving as a Designated School Official ( DSO ) for F-1 students, the role focuses on I-20 issuance, SEVIS record updates, and compliance tasks, with a primary emphasis on F-1 Optional Practical Training ( OPT ), especially post-completion OPT and STEM OPT . In addition, the coordinator provides limited support to the Study Abroad team by assisting with application processing and responding to general inquiries from prospective Study Abroad participants. This is a 40-hour/week position for six (6) months with a possibility for extension.

Requirements

Must be a U.S. Citizen or U.S. Legal Permanent Resident and meet the eligibility for both the USDHS’s regulatory requirements to be a Designated School Official (F-1 program) and the U.S. Department of State’s J-1 Visitor Program as an Alternate Responsible Officer.
Working knowledge of immigration laws, regulations and procedures.
Bachelor’s degree; in lieu of a degree, two (2) years of full-time relevant experience may substitute for one (1) year of post-high school education.

Nice To Haves

Two (2) years of experience providing support to business operations or student services in a professional setting.
Knowledge of the SEVIS system.
Proficiency with Microsoft Office/365 (Word, Excel, PowerPoint, Outlook) and comfort with databases/CRMs.
Strong customer service, organizational, and written/verbal communication skills; ability to handle sensitive information with discretion.
Ability to work independently and collaboratively, prioritize tasks, and meet deadlines in a fast-paced environment.
Experience working with international students in higher education or a comparable environment.
Two (2) years of experience as a DSO OR general familiarity with F‑1/J‑1 federal regulations and SEVIS processes.
Experience with ISSM (or similar international case management systems).
Demonstrated success in OPT / STEM OPT advising and case management.
Experience creating dashboards or visual reports using tools such as Tableau or Power BI.
Ability to communicate effectively with people from various cultural backgrounds and experience supporting diverse populations.
Demonstrated experience advancing equity, inclusion, and belonging in a university setting.

Responsibilities

Serve as a DSO; ensure SEVIS compliance and timely reporting in accordance with federal regulations.
Create, update, and maintain I-20 (F-1) records and associated digital/physical files; manage SEVIS actions and data integrity ( FERPA compliant).
Monitor immigration alerts, deadlines, and policy changes; apply updates to institutional processes and documents.
Lead end-to-end post-completion OPT case processing: advise on eligibility/timelines, recommend OPT in SEVIS, issue updated I-20s, and maintain SEVIS employment and address updates throughout the OPT period.
Track and manage OPT compliance: monitor unemployment day limits, reporting deadlines, and SEVIS alerts; send reminders; update records based on student reports.
Support STEM OPT extension processes: review training plan (Form I-983) for completeness, advise on timelines and reporting obligations, process material change updates, and maintain required records and validations.
Provide targeted OPT workshops/briefings and written guidance (e.g., emailed instructions, checklists, web FAQs) to streamline student compliance and reduce case errors.
Offer limited, triage-level F-1 advising beyond OPT (e.g., travel signatures, routine status maintenance, simple program extensions/transfers), referring complex/non- OPT matters to senior staff.
Collaborate with Admissions to ensure complete and accurate data for timely I-20 issuance for admitted F-1 students.
Draft and maintain immigration compliance content (webpages, FAQs, email templates, guides, presentations) with an emphasis on OPT clarity and accuracy.
Communicate immigration policy updates and key deadlines to students, faculty, and staff; route complex issues appropriately.
Produce ad hoc and routine reports from ISSM / SEVIS (e.g., OPT / STEM OPT caseloads, reporting compliance, document issuance metrics).
Develop simple dashboards or visual reports (e.g., in Excel, Tableau, or Power BI) to track OPT / STEM OPT compliance trends, SEVIS alerts, and processing timelines.
Analyze data to identify patterns, bottlenecks, and compliance risks, and share actionable insights with leadership for process improvement.
Perform administrative tasks such as correspondence, appointment scheduling, and records management.