International Specialist

INFORMDATA LLC•Kennesaw, GA

1d•$15 - $15•Remote

About The Position

The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. The specialist processes client requests with a strong commitment to trust and data integrity, provides precise updates, and safeguards sensitive information. The role includes manually entering requests, tracking delayed orders, and following custom client requirements. Attention to detail and proactive communication with the team help prevent delays and uphold data accuracy. The specialist is also expected to develop a deep understanding of international products and services. This is a full-time remote position for candidates residing in AL, AR, GA, IN, KY, LA, MI, MN, MS, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. It is a bilingual English/French role. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Requirements

Detail-oriented, with good written and oral communication skills.
Strong organizational and time-management skills.
Flexible and able to multitask.
Proficient in Microsoft Office Suite, with intermediate or higher proficiency in Excel.
Able to identify, assess, and solve problems and communicate results.
Experience with process workflow design and creating standard operating procedures.
Basic knowledge of data structures.
Proficient in written and verbal French and English.
Must reside in one of the eligible states: AL, AR, GA, IN, KY, LA, MI, MN, MS, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY.
Legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

Follow established Standard Operating Policies and Procedures to meet client expectations.
Research customer orders to ensure they are processed thoroughly and efficiently.
Protect client confidence and operations by keeping proprietary information confidential.
Use available tools to perform job responsibilities effectively.
Communicate updates and results promptly in accordance with company and client expectations.
Apply knowledge of products, services, and workflows to process orders according to policy and procedure.
Maintain communication with vendors and establish lasting relationships.
Ensure searches are updated with required details within the required time frame.