International Specialist

ABC Legal Services•Seattle, WA

18h•Onsite

About The Position

ABC Legal Service is proud to be the national leader in service of process. We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. The International Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly.

Requirements

High school diploma or GED required
Minimum 1 year of order entry or data entry experience
Proficiency with standard office equipment including scanners, copiers, and printers
Comfortable working in technology-driven environments
Strong document handling and data transcription skills
Proven ability to review orders, investigate discrepancies, and implement effective solutions
Ability to perform repetitive tasks with a high degree of accuracy
Ability to maintain quality and composure under pressure
Strong problem-solving instincts — able to anticipate issues before they escalate
Adaptable to evolving processes and committed to continuous improvement
Typing speed of at least 55 WPM

Nice To Haves

1–3 years of customer support or call center experience preferred
experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
Bilingual or multilingual ability a plus

Responsibilities

Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
Manage email correspondence with customers, internal departments, and international process servers regarding order status, issues, and payment inquiries
Enter and manage order data accurately, process incoming mail, and prepare service returns
Monitor open orders and proactively follow up with international process servers to keep orders progressing across jurisdictions
Perform other job-related duties as assigned