International Servicing Advisor

First Horizon Bank•Memphis, TN

14h•Onsite

About The Position

The Deputy Servicing Manager for the International Department maintains product and process management flows for the servicing team including compliance. This role helps to identify training needs, champion change and promote the team’s support of company initiatives. The Manager also represents the department on industry committees and assists with management of upstream correspondent bank relationships.

Requirements

Excellent analytical skills
Excellent written and oral communication skills
Four year college degree or work equivalent (10+ years in banking operations)
Basic knowledge of international products
Ability to manage multiple initiatives
In-depth knowledge of back-office bank operations
Good command of Microsoft Office suite
Accounting knowledge
Assertive and positive with the ability to work with all levels of users, technical teams, clients, and management

Nice To Haves

Specialized Knowledge of International products and regulations
Advanced Excel skills, including pivot tables and V-lookup usage

Responsibilities

Clarify workflows and update process and workflow documentation for all products: Retail FX Travel Money, Foreign Check deposits, Import and Export Letters of Credit, Import and Export Documentary Collections, Standby Letters of Credit, Commercial FX: Hedging, FX Accounts, Wire Rate Engine, Upstream correspondent banking
Assist with identifying and delivering training for department associates
Assist with delivery of all international products
Function as backup Supervisor in the operations area as needed
Coordinate various reporting needs
Collaborate and communicate on initiatives with other bank teams