International Sales Representative I

IBC•McAllen, TX

1d•Onsite

About The Position

IBC Bank is seeking an International Sales Representative to join their International Deposit Services department. This full-time, in-office position is responsible for building relationships and driving the IBC experience by providing personalized international and domestic banking services accurately and efficiently. The role supports an international officer who manages high net-worth international and domestic bank customers. The bank emphasizes a "We Do More" philosophy, focusing on customer centricity, employee growth, and community engagement.

Requirements

Strong bilingual skills - must be fluent in English/Spanish
Excellent verbal and written communication skills (English/Spanish)
Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)
Highly motivated and self-starter
Problem resolution
Time management
Goal oriented and focus on results
Strong math skills and an understanding of currency exchange
Attention to detail, discretion and confidentiality essential
Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
Team player; builds relationship with international team to maximize customer experience.
High school graduate or GED equivalent

Nice To Haves

Prior sales or office work a plus
Banking experience preferred
Knowledge of Mexican identification documents a plus

Responsibilities

Listen carefully, create connections, and establish relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that will meet their needs.
Refer products and services through the bank’s referral system.
Drive the customer IBC experience by providing personalized service to customers for account-related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures.
Assist international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues.
Log and update the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions.
Follow-up with customer due-diligence, dormant accounts, foreign status recertification.
Provide basic online banking customer support.
Assist customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc.
Update customer contact information and records.
Train on Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high-risk customers.
Attend meetings, events and participate in the bank’s outreach projects.
Other duties as assigned.