International Patient Coordinator

UCSF•San Francisco, CA

3d•$31 - $67•Onsite

About The Position

The International Patient Coordinator plays a critical role in coordinating and managing complex patient referrals for domestic and international patients. This role delivers highly personalized, concierge-level services to ensure seamless access to UCSF Health’s clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy. The International Patient Coordinator works closely with patients, families, clinicians, and internal partners, providing exceptional service in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.

Requirements

5 months employment duration

Responsibilities

Coordinate complex domestic and international patient referrals across UCSF Health clinical services
Review medical records and determine appropriate clinical services or physician referrals
Schedule consultations, second opinions, ancillary services, and inpatient admissions
Arrange transportation, lodging, and personalized escort services as needed
Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
Ensure accurate collection and transmission of medical records, imaging, and reports
Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
Maintain detailed referral documentation and track patient and program metrics
Build strong working relationships with clinicians, practice staff, and department leadership
Act as an ambassador for UCSF Health in all patient and stakeholder interactions
Support patient satisfaction initiatives, referral growth, and donor stewardship efforts