International Operations Specialist

Crane Worldwide Logistics • Charlotte, NC

5d • Onsite

About The Position

This role is responsible for managing the international movement of cargo, ensuring efficient and cost-effective operations. The specialist will handle all necessary documentation for export, import, and customs clearance processes, as well as track and trace shipments to guarantee proper movement and delivery. Communication with clients, customs officials, agents, and other company branches is a key aspect of this position, ensuring customer satisfaction and excellent service execution. The role also involves providing billing information to the accounting department and identifying the most profitable shipping modes while meeting customer requirements.

Requirements

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel.
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time.
• Walking within the warehouse and inspecting freight.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job will require punctual attendance and regular presence on-site at the assigned work location.
• High School Diploma or GED required.
• Minimum 4 years related experience.

Nice To Haves

• Minimum 3 years industry experience preferred.
• Professional certification may be required in some areas.

Responsibilities

• Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer’s requirement for the movement of freight.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED