International Operations Specialist - Import (24010)

PGL•Atlanta, GA

7d•Onsite

About The Position

The purpose of this role is to meet or exceed client expectations by responding quickly and proactively to challenges, facilitating quick and positive solutions. The specialist will perform job-related tasks with a positive attitude and high degree of accuracy, help team members, and build strong working relationships with the client base. This role involves seeking opportunities to maximize profit while reducing customer supply chain costs, cooperating with cross-functional teams, facilitating daily shipment activity, providing status updates to customers, processing all shipment/transportation activities for key customer accounts, providing instructions to external agents per SOP, processing quoted shipments, handling import shipments from origin pickup to delivery, following up with agents on shipment status, providing customer updates, updating information, and accruing all costs in the operating system, while adhering to established customer SOPs.

Requirements

3-5 Years of International Freight Forwarding experience
Industry related degree and/or certification
Knowledge of Transportation — principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of Customer and Personal Service — principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of Administration and Management — business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of Production and Processing — raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of Public Safety and Security — relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of Personnel and Human Resources — principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of Computers and Electronics — circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of Education and Training — principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of Mathematics — arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of Economics and Accounting — economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management — Managing one's own time and the time of others.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination — Adjusting actions in relation to others' actions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Desktop computers
Facsimile machines
Laptop computers
Special purpose telephones
Multi-line telephone systems
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Manufacturing resource planning MRP software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Spreadsheet software Microsoft Excel and other office applications

Responsibilities

Seek opportunities and challenges in a manner that maximizes profit to PGL while reducing PGL customer supply chain cost
Cooperating with PGL cross-functional teams to accomplish organizational objectives
Facilitate day to day shipment activity
Provide status updates to customers
Responsible for processing all shipment/transportation activities for key customer accounts
Provide instructions to external agents per SOP
Process quoted shipments with operations specialists and agents
Handle import shipments from origin pickup to delivery
Follow up with agents on status of shipments
Provide updates to customers
Update info and accrue all costs in the operating system
Adhere to established customer SOP
Select shipment routes, based on nature of goods shipped, transit times, or security needs.
Determine efficient and cost-effective methods of moving goods from one location to another.
Reserve necessary space on ships, aircraft, trains, or trucks.
Arrange delivery or storage of goods at destinations.
Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.
Assist clients in obtaining insurance reimbursements.
Calculate weight, volume, or cost of goods to be moved.
Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin.
Consolidate loads with a common destination to reduce costs to individual shippers.
Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
Establishing and Maintaining Interpersonal Relationships
Documenting/Recording Information
Communicating with Supervisors, Peers, or Subordinates
Communicating with Persons Outside Organization
Updating and Using Relevant Knowledge
Performing Administrative Activities
Processing Information
Getting Information
Interacting With Computers