Bilingual Operations Specialist

ManhattanLife Insurance & Annuity Company•Houston, TX

6h•Hybrid

About The Position

ManhattanLife Insurance and Annuity Company, founded in 1850, is seeking an International Operations Generalist for its growing International team. This role will work directly with internal departments and act as a liaison between clients and agents. The International Operations Coordinator will be responsible for processing insurance applications and servicing clients and agents for in-force business, as well as assisting to develop and test new workflows. The ideal candidate will demonstrate excellent service to resolve customer inquiries and issues in a timely manner.

Requirements

Bachelor’s degree in Business Administration or in a related field.
Bilingual required, Spanish or Portuguese preferred.
Must have strong bilingual verbal and written communication skills.
Ability to multi-task, set priorities, and manage time effectively.
Must be dependable and flexible.
Maintain a professional attitude in challenging situations.
Ability to complete tasks independently with minimal supervision and errors.
Must be able to prioritize and discern when items must be escalated.
Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc.

Nice To Haves

Have a knack for improving processes and procedures.
Experience with life insurance or investment products is beneficial.

Responsibilities

Evaluate new business applications and assist with servicing in force business.
Determine, based on acceptable criteria, completion and accuracy of information received, on a case by case basis.
Search and report codes to the Medical Insurance Bureau.
Provide application status updates.
Communicate with underwriters and agents to ensure common understanding of pending requirements.
Service clients and agents with questions regarding pending and in force insurance or investment applications/policies.
Ensure premium payments are received and posted.
Remain current on products, procedural changes, and system modifications or enhancements.
Assist in designing and testing system enhancements; communicate fixes and development items to developers.
Adapt to new situations and ability to remain proactive on duties.
Back up and support the international department on ad hoc requests.