International Logistics Specialist

Ocean Network Express•Richmond, VA

9h•Hybrid

About The Position

This position is responsible for the successful execution of the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information. Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America. Assist with customer inquiries and concerns. Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges. Document and update customer records based on interactions. Develop and maintain a knowledge base of evolving products and services. Create and coordinate international bookings for containerized freight.

Requirements

Ability to prioritize and multitask
Critical thinking skills
Positive and professional demeanor
Ability to build rapport with clients
Excellent written and verbal communication skills
Gsuite or Microsoft Office experience
0 to 2+ function-related years of experience
Bachelor’s Degree

Nice To Haves

Previous experience in logistics, customer service, sales, or other related fields
Customs and logistics knowledge

Responsibilities

Coordinate cargo bookings
Resolve logistical challenges for outbound cargo
Provide product and service information
Assist with daily tactical processes for smooth movement of high-value export cargo
Assist with customer inquiries and concerns
Troubleshoot and resolve complex challenges involving cargo movement (customs, logistical, technical)
Document and update customer records
Develop and maintain a knowledge base of evolving products and services
Create and coordinate international bookings for containerized freight