International Imports & Exports Supervisor

NA Freight Forwarding Inc•Barrie, ON

1d•CA$70,000 - CA$80,000•Onsite

About The Position

The international Imports & Exports Supervisor is responsible for leading the day-to-day operations of our international freight department while developing a high-performing team that consistently delivers world-class service to our customers and global partners. This is a hands-on leadership role that balances operational execution with continuous improvement. The successful candidate will oversee international air, ocean, ground, and rail freight operations, ensuring shipments move efficiently from origin to destination while maintaining compliance, profitability, and an exceptional customer experience. Working closely with our customers, overseas agents, carriers, customs partners, sales, and internal departments, this role is responsible for building strong relationships, improving operational processes, developing team capability, and driving business performance. Success in this position requires someone who enjoys solving problems, leading people, improving processes, and taking ownership of results while contributing to the continued growth of the organization.

Requirements

10+ years in transportation or freight forwarding experience required
Experience working with Transportation Management Systems (TMS) and EDI Systems
Strong knowledge of Canada & USA Customs cross border practices & procedures
Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
Management: Coaching and mentoring team members for professional growth
Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
Productivity: Manages workload, works efficiently and meets the roles goals and company objectives.
Organization: Information is well organized, manages time effectively, and detail-oriented.
Interpersonal Skills: Builds strong relationships and works well with others.

Nice To Haves

Post Secondary education in Supply Chain Management considered an asset
Knowledgeable in CargoWise or SoluShip considered an asset
General knowledge of container port operations, rail line operations and airline cargo terminal operations considered an asset
Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
Live company core values and support a well-organized, respectful, and service-focused work environment.
Champion continuous improvement: Identifying opportunities to improve efficiency, quality service, and employee engagement.
Support organizational quality, compliance, health and safety, and continuous improvement initiatives.
Manage the day-to-day activities of the international imports and exports team across all transportation modes including air, ocean, ground, and rail.
Plan, prioritize, and delegate workloads to ensure service commitments, productivity targets, and customer expectations are consistently achieved.
Coach, mentor, motivate, and develop team members through ongoing feedback, training, cross-training, and performance development.
Build team capability by ensuring adequate cross-training and succession across key functions.
Recruit, onboard, train, and integrate new employees as required.
Conduct performance reviews, establish development plans, and provide regular coaching and constructive feedback.
Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
Support the implementation of organizational initiatives and effectively lead the team through change.
Enforce company policies, procedures, and operational standards.
Assist in resolving employee concerns, conflicts, and escalated issues in partnership with management.
Ensure appropriate staffing coverage and effective allocation of departmental resources.
Oversee the complete life cycle of international shipments from quotation through final delivery, ensuring accuracy, compliance, and world-class customer service.
Coordinate import and export shipments including booking, documentation, customs clearance, tracking, delivery, invoicing, and issue resolution.
Prepare and provide competitive freight quotations for commercial customers, overseas offices, and international agents.
Arrange transportation services and provide routing guidance to customers and team members.
Monitor shipment activity using transportation management systems (TMS) and track and trace tools to proactively identify and resolve issues.
Develop, maintain, and continuously improve standard operating procedures (SOPs), workflows, and best practices based on customer requirements and operational needs.
Identify opportunities to improve operational processes, service consistency, efficiency, accuracy, automation, and system utilization.
Become departmental subject matter expert for the transportation management system (TMS), driving adoption and continuous improvement.
Manage departmental inboxes and ensure timely communication with customers, international agents, carriers, customs brokers, and internal stakeholders.
Collaborate with customer solutions, sales, and management, to successfully onboard new customers and business opportunities.
Review and process shipment billing, ensuring timely invoicing, accurate charges, and prompt resolution of billing discrepancies.
Monitor carrier invoices and payables to ensure timely processing and adherence to contractual agreements.
Maintain compliance with domestic and international shipping regulations, customs requirements, and company operating procedures.
Support other operational departments as business needs require.
Deliver an exceptional customer experience by ensuring timely communication, proactive problem resolution, and consistent service excellence.
Develop and maintain strong working relationships with customers, carriers, vendors, suppliers, and internal departments.
Negotiate carrier pricing, transportation capacity, and service agreements while maintaining strong vendor relationships.
Monitor vendor performance, service levels, and freight costs, recommending improvements where appropriate.
Participate in establishing departmental KPI's and performance objectives while monitoring results and driving continuous improvement.
Review operational metrics and team productivity to identify trends, risks, and opportunities for improvement.
Identify operational risks and implement corrective and preventative actions (CAPA) to reduce errors, claims, and service failures.