Brokerage Agent, Imports

Expeditors•Laredo, TX

2h•Onsite

About The Position

The Brokerage Agent executes flawless operational performance, productivity, technical expertise, and excellent customer service, constantly driving efficiency to support our Vision and Mission Statement and making our promise real to all our customers.

Requirements

Hands-on knowledge of Customs clearance functions.
Ability to complete work within standard procedures, guidelines, and office policies.
Commitment to Exemplify our culture at all times.
Customer Satisfaction oriented.
Attention to detail oriented.
Effective interpersonal and communication skills, ability to communicate at all levels (written and oral communication).
Able to develop and maintain a professional relationship with clients, service providers, and employees.
Self-driven personality.
Strong organizational and time management skills.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
Flexible schedule.
English and Spanish fluency.

Nice To Haves

Experience in US Customs Brokerage
Bachelor's degree in Import/Export, International Trade or equivalent.

Responsibilities

Proactively monitor key metrics to achieve expected results.
Complete 52-hour training per year (4.5 per month).
Complete all mandatory trainings timely, including New Hire trainings, boot camp, etc.
Ensure timely completion of CICS (2 years) and Billing Certification (1 year).
Obtain DG imports certification after 12 months.
Take ownership of employee development, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner.
Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
Ensure timely execution and data entry for various operational steps (e.g., DXR to LOG within 3 hours, LOG to ENF within 30 minutes, etc.).
Maintain Trade Compliance at 100%.
Ensure ESP has no RLS follow up within 5-7 Days.
Action all CENSUS within 72 hours.
Monitor and ensure timely events on In-bond transactions.
Proactively communicate with carriers and interested parties.
Exemplify and Teach Our Culture, Mission and Goals.
Follow Code of Business Conduct at all times.
Follow the 10 Critical Success Factors.
Understand and comply with all company and local policies, procedures, and processes as shared by management.
Understand, monitor, and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards.
Contribute to building healthy cross-functional relationships and work environment, promoting team spirit and cohesiveness in the department.
Immediately report any unsafe condition or incident to the Branch Health and Safety representative.
Comply with all company policies, including the credit policy.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand all accounting processes and reports and their impact.
Monitor and constantly work on preventing monetary losses.