International Imports & Exports Supervisor

NA Freight Forwarding Inc•Barrie, ON

3d•CA$70,000 - CA$80,000•Onsite

About The Position

North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Requirements

10+ years in transportation or freight forwarding experience required
Experience working with Transportation Management Systems (TMS) and EDI Systems
Strong knowledge of Canada & USA Customs cross border practices & procedures
Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
Management: Coaching and mentoring team members for professional growth
Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
Productivity: Manages workload, works efficiently and meets the roles goals and company objectives
Organization: Information is well organized, manages time effectively, and detail-oriented
Interpersonal Skills: Builds strong relationships and works well with others

Nice To Haves

Post Secondary education in Supply Chain Management considered an asset
Knowledgeable in CargoWise or SoluShip considered an asset
General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
Live our company core values and support a well-organized, respectful, and service-focused work environment
Supervise import & export department staff workload and assist them with all aspects of their duties
Quote international agents and commercial clients
Arrange new freight for commercial clients
Monitor, organize & manage incoming emails to department mailbox
Track import & export shipments and arrange the necessary customs clearance & deliveries
Process charges for shipments and review any billing/charge discrepancies
Correspond with international agents and update them on their shipments and any questions regarding import to Canada
Provide direction with routing of shipments and assist team members with their routing
Provide support and communication with problem shipments
Ensure timely billing of all files
Assist other operations departments as needed
Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members
Help resolve employee concerns, disputes and handle escalations with the support of the manager
Be an advocate for company initiatives
Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management direction
Evaluate employee performance and provide constructive feedback
Enforce company policies & procedures
Participate and complete employee appraisals
Participate in onboarding new employees as needed
External coaching opportunities and ongoing support from management will be available to support personal and professional growth