International Development Specialist

WeatherTech•Bolingbrook, IL

1d•$70,000 - $90,000•Onsite

About The Position

WeatherTech Direct is seeking a qualified International Development Specialist to perform market research and deliver prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions to our international customers. This is a great opportunity to join the WeatherTech Direct team! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Requirements

1-2 years prior experience
A high school diploma or equivalent
Excellent written and communication skills (Bilingual is a plus- Spanish, or any other language)
Knowledge of various social media platforms such as Facebook, Instagram, etc.
Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
Professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
Strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company
A highly developed sense of integrity and commitment to customer satisfaction
The capability to handle adversity and conflict with successful outcomes
The ability to systematically and logically to resolve problems
Strong attention to detail and ability to multi-task
The ability to work independently and collaboratively as part of a team
Proficiency with Microsoft Office and data search/entry
Authorization to work in the United States

Nice To Haves

Bilingual is a plus- Spanish, or any other language

Responsibilities

Manage customer accounts with a view to maximizing their value
Create business cases and other pitch materials to sell
Develop and implement Global E-Commerce strategies for expansion while ensuring strategies align with the overall business model
Create and make strategic presentations to leadership inside and outside the organization
Field and respond to incoming sales enquiries with the intent of maximizing their sales potential whilst delivering the best possible service to customers
Identify and secure sales and other commercial opportunities
Formulate and execute a commercial strategy to generate new revenue streams
Deliver excellent customer service and demonstrate a high degree of professionalism
Work closely with the international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
Provide timely feedback to management regarding service failures or customer concerns
Perform market research and analyze internal department procedures to achieve all sales targets
Perform customer product trainings via zoom or in person
Proactively acquire new customers through outbound calling/emailing initiatives
Attend new product training sessions as required
Attend international trade shows, and commercial conferences to stay up-to-date on international sales rules and regulations as required
Establish, review, and report market activity, market penetration, pricing, margins, selling approaches and itineraries to product management
Resolve issues by working with the customer, sales, and product marketing/development
Follow company safety rules and keep designated work area in a clean and orderly condition
Perform other duties as assigned