International Customer Support

Polymarket

10d

About The Position

Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We’re growing fast: both in volume ($21B traded in 2025) and in adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media, powered by fast, reliable, and deeply technical market infrastructure. About the Role We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. We are looking to bring on new members of the team that can handle support in International Timezones outside of North/South America. This role goes beyond answering questions—you’ll develop processes, tools, and work collaboratively to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in.

Requirements

The ideal candidate has operated at the intersection of finance, technology, and user engagement, and is excited by fast-moving environments where the stakes are real.
You have 4+ years of experience in financial services, fintech, crypto, trading, gaming, or web3, with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments.
Experience with payments, market operations, KYC/AML compliance, or trading infrastructure is a strong advantage. You’re comfortable navigating the evolving world of DeFi, prediction markets, and web3, or you are determined to get fluent quickly.
You’ve managed a large Discord or online community, and understand the difference between moderation and culture-building.
You are comfortable working weekends and off-hours as needed. Polymarket is a 24/7/365 business, and this role will sometimes require coverage outside a standard workday.
You can pivot on the fly. Priorities change quickly here, and that is part of the appeal.
You are a clear, sharp, human writer, whether you are defusing a frustrated user, setting expectations in public, or drafting an internal process doc.

Responsibilities

First-line customer support response across, discord, live chat, & email
Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
Act as a trusted point of contact for the community, escalating priority issues to to the relevant teams.
Collaboratively build internal programs, tools, resources and training to help improve product support workflows.
Act in compliance with Polymarket's regulatory and operational standards
Using user pain points to drive real product improvements