International Customer Operations Specialist

Culligan International•Rosemont, IL

2d•$58,000 - $74,000

About The Position

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on-time delivery through coordination with logistics partners and cross-functional teams.

Requirements

Strong written and verbal communication skills.
Basic understanding of accounting terminology and processes.
Strong analytical, problem-solving, and critical thinking skills.
Strong familiarity with Microsoft Suite; Excel, Word, PowerPoint.
Strong proficiency in data entry, accuracy, and attention to detail.
Ability to manage multiple priorities based on timing, scheduling, and workload.
Ability to collaborate cross-functionally to support customer outcomes.
Effective time management under pressure with shifting priorities.

Nice To Haves

High School Diploma required; Associate or Bachelor’s degree preferred.
Experience in international logistics and/or international customer service strongly preferred.
Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
S4HANA (SAP) Cloud version experience preferred.

Responsibilities

Own end-to-end processing of international orders (subsidiaries, licensees, vendors).
Ensure accuracy of order entry, documentation, and shipment details.
Coordinate with logistics partners (freight forwarders, customs brokers) to support on-time delivery.
Maintain documentation to support audits and customs compliance.
Partner cross-functionally to resolve issues and improve processes.
Maintain and update process documentation and workflows.
Provide customer support and communication for international accounts.
Support continuous improvement initiatives to increase efficiency and accuracy.
Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
Perform other responsibilities as needed.