International Customer Care Specialist

AirLife• El Paso, TX, US, TX

About The Position

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer First, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Requirements

Successful working experience in a customer service role required.
Proficiency in Microsoft Office suite required
Understanding of and experience in a customer service position serving business-to-business customers.
Experience with a manufacturer required
High School Graduate.

Nice To Haves

Working knowledge of ERP systems preferred ie. Great Plains, Oracle or SAP.
Preferred understanding of and experience with Commercial Invoices, Shipper Letter of Instructions, Proforma Invoices, Packing Lists, and Quotes.
Preferred understanding of intermodal oversea transportation.
Bilingual written and spoken is a plus.
A College or Trade School Diploma is a plus but not required.
medical device manufacturing industry preferred but not required.
At least 3 years of related work experience in international transportation, preferably in medical device manufacturing.
Experience in international order fulfillment and export documents.

Responsibilities

Processing orders accurately, inventory allocation timely and building shipments per customer specifications while ensuring adherence to policies and procedures.
Providing timely and accurate information to customers, including but not limited to pricing, shipping details, order status, account status and payment requirements.
Evaluating inquiries from customers and internal or external partners ensuring proper action is taken, within service expectations.
Preparing export documentation timely, accurately and following procedures and guidelines set by department manager and global trade.
Working with Supply Chain, Distribution, and Sales team members to manage order fulfillment, prioritization, escalation, and shipment proof of delivery.
Working with marketing to provide product support to both customer and sales representatives.
Maintaining reporting tools and metric tracking for internal teams.
Providing training and acts as a resource for colleagues with less experience.
Building out intermodal and oversea transport containers.
Willing to learn complex shipping documents.
Uphold and embody AirLife’s values in all aspects of work.
Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
Contribute to building and maintaining a positive team environment.
Assure all policies and guidelines are implemented and followed.