International Customer Logistics Analyst II

Church & Dwight•Ewing, NJ

1d•Remote

About The Position

Church & Dwight is seeking an International Customer Logistics Analyst II to join their team. This role is responsible for managing end-to-end international order execution and driving service performance across assigned customers and regions through strong coordination, data analysis, and supply chain execution. The International Customer Logistics Analyst II will partner closely with internal cross-functional teams including Sales/GMG, Supply Planning, Demand Planning, Transportation, Quality, Credit, and external partners to ensure accurate, compliant, and timely order fulfillment. This role plays a critical part in supporting global customer operations by leveraging data-driven insights, managing risk, and driving continuous improvement across international logistics and order management processes.

Requirements

Bachelor’s degree required.
2+ years of experience preferred in international logistics, customer service, supply chain or equivalent experience.
Strong organizational, prioritization, and time‑management skills in a fast‑paced, team‑oriented environment.
Basic to intermediate analytical skills with the ability to interpret data and support decision‑making.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) with the ability to leverage tools for analysis, reporting, and documentation.
Effective written and verbal communication skills.
Ability to work cross‑functionally with internal teams and external partners.
High level of attention to detail, accountability, and follow‑through.
Flexibility to support operations across multiple time zones.
Ability to travel on occasion.

Nice To Haves

Proficiency in SAP/S4 HANA.
Knowledge of international import/export regulations and shipping standards.
Experience with Power BI or similar reporting and analytics tools preferred.
Knowledge of an additional language is a plus.
International shipping certifications (IATA, IMDG).

Responsibilities

Manage international purchase orders in compliance with customer requirements, country regulations, Church & Dwight policies, and service performance targets.
Serve as the primary coordination point for assigned customers and regions, ensuring cross‑functional alignment on customer commitments and execution plans.
Review and coordinate order requests using sound judgment based on inventory availability, forecast alignment, and operational feasibility.
Proactively identify, communicate, and resolve service, inventory, documentation, and execution issues by partnering with internal teams and external stakeholders.
Analyze basic data to identify issues, trends, and risks; recommend practical solutions to support service reliability and compliance.
Communicate order status, delivery updates, and issue resolution clearly and professionally with customers, carriers, and internal stakeholders.
Coordinate freight bookings and delivery appointments with freight forwarders and the transportation team.
Prepare, review, and maintain export documentation in accordance with regulatory and customer-specific requirements.
Partner with GMG Sales and Operations to support accurate account setup, system updates, pricing updates, and implementation of business changes.
Represent International Customer Logistics in global meetings, cross‑functional projects, and continuous improvement initiatives.
Recommend and implement process improvements to enhance efficiency, governance, and customer service performance.
Provide guidance and training to internal teams, external partners, and customers on international logistics processes and requirements.
Operate with minimal supervision while demonstrating strong judgment, accountability, and problem‑resolution skills.
Support the integration of acquisitions into International Customer Logistics operations.