International Care Navigator

Memorial Sloan Kettering Cancer Center•New York, NY

22h•Hybrid

About The Position

The International Care Navigator at Memorial Sloan Kettering Cancer Center (MSK) is responsible for guiding international patients and caregivers through all phases of their care journey, from initial inquiry to treatment and follow-up. This role requires the application of independent judgment, clinical acumen, and deep knowledge of hospital operations to streamline patient access, coordinate complex logistics, and ensure an exceptional patient experience within a highly matrixed healthcare environment. The position combines access-related functions such as intake, triage, scheduling, and onboarding (including review of medical records, laboratory values, pathology, and imaging to identify appropriate providers and services) with high-touch navigation, which involves education, advocacy, and transition management. It demands both technical expertise and the ability to make sound, patient-centered judgments. The navigator collaborates across clinical, financial, and administrative teams, as well as external partners, to reduce barriers, anticipate needs, and resolve challenges throughout the care process. They monitor patient progress, proactively address obstacles, and escalate systemic issues to inform operational improvements. Accurate documentation across systems is crucial, ensuring inputs are reliable, complete, and actionable for reporting and trend analysis. The role also involves collaborating with managers to identify patterns in patient experience and access, contributing insights for operational decisions and continuous improvement. A data-informed mindset is essential for documentation, balancing high-quality patient communication with precision in capturing details for institutional reporting and system-level planning. The International Care Navigator represents the International Center with professionalism, clarity, and compassion in all communications, building trust with patients, caregivers, physicians, and institutional stakeholders.

Requirements

Bachelor’s degree or foreign equivalent in Health Administration, Public Health, Healthcare Management, Business Administration, Statistics, or Economics
2 years of experience in the offered role or a related role in healthcare or patient operations
2 years of experience in international patient access, navigation, healthcare operations, or care coordination in a hospital or clinical setting
2 years of experience collecting and assessing clinical information (including medical records, laboratory values, pathology, and imaging) to support patient intake, triage, and provider matching
2 years of experience coordinating across multidisciplinary teams (e.g., physicians, administrators, finance, external partners) to streamline patient experience and improve access to care
2 years of experience communicating with patients, families, and stakeholders, including experience supporting international or culturally diverse populations
2 years of experience identifying barriers to care, analyzing patterns in patient experience, and implementing process improvements
2 years of experience applying strong organizational and prioritization skills to manage multiple concurrent cases and coordinate effectively across teams and systems
2 years of experience documentation and information management of patient information in EHRs or related healthcare systems with attention to detail, ensuring accuracy, timeliness, and data integrity to support downstream reporting and trend analysis
2 years of experience collaborating with managers and operations leaders to provide data inputs and insights that contribute to tracking trends, improving patient experience, and refining navigation workflows
2 years of experience applying independent judgment and problem-solving in time-sensitive or ambiguous situations
Experience with EHRs, case tracking systems, and digital communication platforms

Responsibilities

Guide international patients and caregivers through all phases of the care journey — from first inquiry to treatment and follow-up
Apply independent judgment, clinical acumen, and deep knowledge of hospital operations to streamline patient access, coordinate complex logistics, and ensure an exceptional patient experience in a highly matrixed healthcare environment
Blend access-related functions (intake, triage, scheduling, onboarding — including review of medical records, laboratory values, pathology, and imaging to identify the most appropriate providers and services) with high-touch navigation (education, advocacy, and transition management)
Collaborate across clinical, financial, and administrative teams, as well as external partners, to reduce barriers, anticipate needs, and resolve challenges that arise during care
Monitor patient progress, proactively address obstacles, and escalate systemic issues to inform operational improvements
Maintain accurate documentation across systems, ensuring inputs are reliable, complete, and actionable for downstream reporting and trend analysis
Collaborate with managers to identify patterns in patient experience and access, contributing insights that inform operational decisions and continuous improvement
Bring a data-informed mindset to documentation, balancing high-quality patient communication with precision in capturing the details that support institutional reporting and system-level planning
Represent the International Center with professionalism, clarity, and compassion in all communications, building trust with patients, caregivers, physicians, and institutional stakeholders