Consultant II International Relocation - US Based Remote

Anywhere

4d • Remote

About The Position

The International Assignment Consultant II (IAC) serves as the "navigator" of the relocation process for international assignees. Responsibilities include administering the relocation policy/program, counseling on International Life Cycle Milestones, advising on authorized benefits and services, coordinating household goods shipment, destination services, and expense management.

Requirements

• Bachelor's degree or equivalent work experience required.
• 2-3 years customer service experience required.
• Demonstrates ability to be proactive and excel in a fast paced environment.
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.).
• Exemplary written and verbal communication skills.

Nice To Haves

• Previous experience with international relocation, living or working abroad preferred.

Responsibilities

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement.
• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies.
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones.
• Maintain and enhance relationships with internal Cartus departments and external suppliers.
• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements.
• Identify areas of improvement relating to services, processes and policies.
• Recognize, identify and promote opportunities to generate increased revenue.
• Participate in special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree