PT International Admissions Assistant

Virginia Commonwealth University•Richmond, VA

5d•Onsite

About The Position

The VCU Office of Admissions in the Division of Strategic Enrollment Management and Student Success is actively searching for a part-time International Admissions Assistant. The International Admissions Assistant position provides exemplary customer service to prospective students, staff, and faculty to support the enrollment goals of VCU. This position will serve as part of a team of International Admissions professionals in the VCU Office of Admissions. This position will perform data entry and other operations tasks in a fast-paced environment and enjoy the opportunity to work on a dynamic team. Training will be provided, so no prior experience is required. This is a part-time position expected to work 20-25 hours per week.

Requirements

High school diploma or GED.
Exceptional computer, verbal and written communication, customer service, problem solving, and organizational skills.
Ability to follow University, State, and SEMSS policies and procedures.
Ability to positively and effectively communicate with varying groups including prospective students, parents, and families.
Ability to work with limited supervision and as a team.
Ability to work in a fast paced, high stress environment.
Ability to accurately enter data into student information systems and to understand computer-generated information with proficiency in MS Word and Excel.
Ability to interpret data from reports and execute workflow distribution.
Availability to work evening and weekend hours.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Earned or in-progress Bachelor’s degree.
Experience in a high-volume, customer service-oriented environment ideally in admissions processing.
Experience in a position with extensive data entry and public contact.
Experience working with Enterprise student information systems.
Experience with Banner, PeopleSoft, Technolutions Slate, Liaison CAS, Perceptive Content (ImageNow).

Responsibilities

Communicate respectfully to internal (academic departments and other campus partners) and external customers.
Respond to inquiries and questions from admissions applicants, typically within 24 hours, to ensure applicants submit required admissions documentation.
Proactively inform applicants of missing application materials.
Listen to and anticipate customer needs, provide clear and accurate explanations promptly in a professional and courteous manner to current and prospective undergraduate and graduate students (who contact the office in-person, by phone, or by email) on their application status and progress with appropriate documentation.
May provide initial information on admissions, residency, registration, financial aid, housing, and billing procedures in compliance with University and SEMSS guidelines.
Resolve any outstanding admissions issues within 5 business days, escalating to supervisor if necessary.
Provides necessary follow up information (or referral) for special cases.
Apply FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.
Manage assigned credential evaluation caseload efficiently which includes reviewing graduate and undergraduate transcripts and calculate student’s GPA using the scale guidance provided.
Complete the evaluation form and upload the form into Slate.
Communicate to students for missing documents and provide solutions to issues with applications.
Accurately review and evaluate admission decisions for Graduate applicants and process the decision for admission.
Process change of major requests for undergraduate students received from applicants.
Review submitted final official document and finalize of admission for International graduate and undergraduate.
Non-routine projects, such as providing division-wide support to other SEMSS offices during peak times, which may require occasional work weeks up to 30 hours and weekend work.
Participate in cross training with admissions and division staff on selected projects.
Complete assigned special projects as required or perform other tasks as assigned by the current supervisor.
Attend VCU events such as Open House and Preview Days.