International Administrative Consultant

Joint Commission•Oakbrook Terrace, IL

4d•Onsite

About The Position

As an International Consultant, you will provide onsite consulting, education, and technical assistance to international hospitals and health systems to improve patient care, quality of care, and safety of patients, staff, and visitors. Ideal candidates must apply deep knowledge of Joint Commission and Joint Commission International standards, including reviewing clinical and facilities/engineering design drawings for compliance, and serve as a subject matter expert for assigned methodologies and products, helping organizations implement practical, standards‑based solutions. International consultants require extensive health care leadership or performance improvement experience, strong communication and consulting skills, and the ability to travel 100% in and around the Middle East and Asia Pacific regions.

Requirements

Current professional licensure in related disciplines (when required by law) is required at time of hire and must be maintained.
No history of disciplinary action related to a current or prior professional license, unless the adverse action resulted solely from the individual’s health status.
Engineer: University degree in civil, mechanical, or electrical engineering from a recognized/accredited university
Infection Prevention and Control: current MD or RN license; CIC certification; 5–7 years of recent hospital (or relevant) infection prevention practice with increasing responsibility; knowledge of health care epidemiology; strong teaching and writing skills
7 years of hospital experience in facilities management, including at least 5 years in management and/or progressive experience in engineering, facilities management, hazardous materials and waste management, emergency preparedness, biomedical equipment, and/or utility systems as well as experience as the organization’s Safety Officer.
Specialized knowledge of building systems, utility systems, and fire protection systems.
Ability to research, collect, organize, interpret, and communicate information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission standards.
Ability to critically review and analyze performance measurement data.
Ability to objectively assess organization performance.
Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
Ability to analyze and synthesize survey findings to provide conclusions, recommendations, and educational opportunities.
Communicate respectfully and effectively with internal and external stakeholders while delivering required messages without compromise.
Seek and incorporate direction; engage in inquiry and idea exchange.
Demonstrate strong listening skills; accurately interpret and respond to verbal and nonverbal cues.
Work effectively with diverse stakeholders; demonstrate multicultural sensitivity.
Ability to make presentations and produce written materials which are confident, accurate, clear, concise, complete, well organized, understandable by others, and responsive to the needs of the organization.
Ability to act as a resource and consultant with organizations.
Behavior consistent with Joint Commission Resources values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment, and Responsiveness).
Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules.
Professionalism, including appearance and demeanor.
Ability to independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances.
Demonstrate effective time management skills.
Coordinate activities involving other people.
Ability to elicit information through appropriate use of open-ended questions and active listening.
Ability to explore information through effective use of follow-up questions.
Exercise independent judgment, including independent decision-making to direct and effectively manage the survey and review processes in a timely manner.
Ability to set priorities independently and collectively.
Ability to openly and appropriately discuss conflicts/controversy.
Judgment and ability to seek assistance when appropriate to make decisions, resolve conflicts, and/or achieve consensus.

Responsibilities

Deliver on- and off-site consulting and education for international health care organizations and other organizations, applying Joint Commission Resources and/or Joint Commission International standards and quality/patient safety improvement methods.
Produce clear, executive-ready consultation reports.
Gather organization feedback on service quality and deliverables and implement improvements.
Assess organization needs and tailor engagement scope and approach.
Drive new and repeat business through relationship management, lead generation, proposal support, and sale of Joint Commission Resources and/or Joint Commission International products and services; maintain a disciplined organization follow-up process.
When assigned as Team Leader, lead the consultant team and deliver comprehensive engagements that meet organization expectations and contracted deliverables.
Coordinate interventions with the Managing Consultant and appropriate Organization Services Manager and complete required organization follow-up.
Represent Joint Commission Resources and/or Joint Commission International through speaking engagements and participation in international conferences and sponsored seminars, as requested.
Serve as a primary organization contact for contract deliverables and/or coordinate educational workshops.
Write and/or review publications for Joint Commission Resources and/or Joint Commission International journals or newsletters, as requested.
Maintain consulting expertise through ongoing professional development (e.g., training, webinars, conferences) and proactive feedback-driven growth focused on Joint Commission and/or Joint Commission International standards, survey processes, products, and consultative skills.
Contribute to the design, testing, evaluation, and improvement of consulting and education products, services, processes, and initiatives.
Share innovations and best practices and develop educational materials for revenue-generating opportunities, as requested.
Model professionalism and integrity, including timely and accurate submission of deliverables, time reporting, expenses, sales justification, and other required operational documentation.
Promote a culture of quality and collaboration and support training and mentoring of other consultants, as requested.