Internal Support Technician

Our Crew•Miami, FL

22h•Hybrid

About The Position

We are seeking a customer-focused support technician to join our team providing help-desk and technical support functions to our global user community as well as external customer issues that are triaged from our Account Management team. This is an excellent opportunity for somebody that has a passion for learning and improving their technical skill set, as you will have the opportunity to work and troubleshoot both desktop support related issues as well as usability and technical problems related to our product offering.

Requirements

2+ Years of Hands-On Experience as a systems administrator
2+ years of experience supporting MacOS and Windows operating systems
Proficiency with Active Directory (AD) and Microsoft Azure Active Directory (AAD) regarding all aspects of User, Group, and Organizational Unit (OU) management including account creation, moves, renames, deletions, and license management
At least 1 year of experience with Meraki Firewall, Switches and Access points
At least 1 year of experience supporting Ring Central
Proficiency with Microsoft Office 365
Proficiency with Google Workspace
Managing Mac and Windows Systems
Installing, Upgrading, configuring and deploying application software
Familiarity with performing user and system audits
Ability to organize, prioritize, and manage multiple projects, tasks, and time to meet delivery dates
Ability to work professionally and effectively with others while being a role model to peers and subordinate positions and providing superior customer service to customers
Ability to communicate effectively both written and orally to end users, vendors, management and peers
Critical Thinking: Ability to use considerable initiative, think independently, and exercise sound judgment and discretion
Decision Making: Ability to collect, organize and evaluate data to make logical decisions
Communication: Ability to influence, persuade and negotiate with others to make decisions of significant consequence
Analytical Ability: Ability to troubleshoot complex technical issues and devices and implement resolutions
Strong technical acumen with a desire to learn
Excellent problem solving and troubleshooting skills

Nice To Haves

Microsoft & AWS Cloud certifications are a plus
Experience with an MDM like Rippling preferred
Basic knowledge and understanding of SQL a plus
Hands-on experience with AWS a plus
Linux experience a plus
Scripting and automation experience a plus

Responsibilities

Navigating complex network environments
Troubleshooting workplace technology issues
Resolving Google Workspace complexities
Addressing printer problems
Resolving email delivery issues
Managing backup challenges
Addressing diverse compliance concerns
Proactively analyzing existing and future requirements
Reviewing technical alternatives
Clearly articulating the impact on their environment
Ensuring the maintenance of client security and compliance
Providing outstanding customer service and technical excellence in all interactions, both written and verbal