Internal Strategy Communications Program/Project Manager IV

King County • Seattle, WA

20h • Hybrid

About The Position

King County Metro Transit’s Internal Strategy team seeks a Project/Program Manager IV (PPM IV) to lead strategic internal communication efforts, manage complex projects, and support major leadership forums. This role is responsible for developing clear, consistent, and engaging internal communications; producing multimedia content; coordinating high-impact leadership meetings; and driving operational alignment across the Employee Services Division (ESD). The PPM IV partners closely with HR leadership, Employee Services teams, and cross-functional groups to ensure messaging reflects Metro’s values, equity priorities, and organizational goals. Applying our ACTIVATE values—being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what’s Trusted; and acting Equitably—is a daily responsibility for all King County employees. This role is ideal for a seasoned project and program manager with strong experience in internal communications, organizational change, and cross-functional leadership within a large, complex public-sector environment. This recruitment will be used to fill 1 TLT/SDA position. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

• Minimum three years of progressively responsible experience in internal communications, employee engagement, or related fields; OR an equivalent combination of education and experience that demonstrates the ability to perform the role effectively.
• Minimum three years of project or program management experience overseeing complex, multi-stakeholder initiatives; OR an equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Ability to create accessible, inclusive content for diverse audiences.
• Ability to maintain confidentiality and collaborate effectively with leadership and cross-functional partners.
• Strong understanding of equity and social justice principles.
• Commitment to applying an equity lens to communication strategies, project planning, and leadership-forum design.
• Ability to support inclusive and accessible communication experiences for employees.
• Proficiency in Monday.com or similar project-management tools.
• Advanced skills in Outlook, Word, PowerPoint, SharePoint, and Teams.
• Familiarity with simple audio/video editing tools, screen-recording applications, and digital content platforms used to create internal communications.
• Ability to manage shared folders, digital content libraries, meeting logistics, and communication workflows.
• Travel to work locations throughout King County with limited or no public transportation services is required.
• A valid Washington State Driver's License is required to operate King County vehicles.
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Nice To Haves

• Experience developing audio, video, and interactive content for internal communications, including scripting, recording, editing, and producing multimedia materials.
• Experience applying inclusive design principles to communication products, ensuring accessibility and usability for diverse employee audiences.
• Advanced proficiency in project management tools (e.g., Monday.com) and the ability to develop, maintain, and improve workflows and planning systems.
• Demonstrated ability to coach presenters and subject-matter experts on message framing, visual design, and effective delivery for both live and recorded content.
• Experience working in public sector, transportation, or similarly complex environments with diverse stakeholders and operational needs.
• Ability to analyze communication effectiveness using metrics, feedback, and participation trends to inform strategy and continuous improvement.
• Digital Communication or Internal Communications certificate
• Project Manager Professional (PMP) Certification

Responsibilities

• Create and implement clear, consistent internal communication plans and content that convey HR programs, policies, and organizational priorities.
• Lead communication projects that support division and agency goals.
• Produce accurate, accessible communications—including written materials, employee messages, newsletters, talking points, and surveys—for diverse employee audiences.
• Partner with Employee Services leaders, subject matter experts, and executive offices to ensure content accuracy, alignment, and approval.
• Develop audio, video, and interactive multimedia content such as recorded presentations, informational videos, and digital walkthroughs.
• Evaluate communication effectiveness using feedback and data; recommend improvements.
• Support communication strategies for complex projects that advance operational, cultural, and systems level improvements within Employee Services and ensure alignment with Metro’s broader goals.
• Maintain planning tools (Monday.com, shared folders, content trackers) to support efficient coordination.
• Plan, coordinate, and develop content for leadership forums; identify strategic topics, build agendas, and prepare presenters.
• Manage scheduling, communications, production needs, run-of-show materials, and day of logistics for leadership meetings.
• Gather feedback and participation data to drive continuous improvement.
• Provide facilitation backup and ensure a positive participant experience.
• Employees Responsible for understanding this policy and their role in safety.
• Report all safety concerns.
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training.
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system.

Benefits

• King County Metro Transit’s Internal Strategy team seeks a Project/Program Manager IV (PPM IV) to lead strategic internal communication efforts, manage complex projects, and support major leadership forums.
• This role is responsible for developing clear, consistent, and engaging internal communications; producing multimedia content; coordinating high-impact leadership meetings; and driving operational alignment across the Employee Services Division (ESD).
• The PPM IV partners closely with HR leadership, Employee Services teams, and cross-functional groups to ensure messaging reflects Metro’s values, equity priorities, and organizational goals.
• Applying our ACTIVATE values—being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what’s Trusted; and acting Equitably—is a daily responsibility for all King County employees.
• This role is ideal for a seasoned project and program manager with strong experience in internal communications, organizational change, and cross-functional leadership within a large, complex public-sector environment.
• This recruitment will be used to fill 1 TLT/SDA position.
• In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup.
• The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed