Internal Service Writer - Plaza Infiniti

MileOne Autogroup•Creve Coeur, MO

6d•Onsite

About The Position

Plaza Infiniti in Creve Coeur is now adding an Internal Service Writer to our busy team. We are looking for an automotive-experienced individual with high attention to detail and a sense of urgency. CDK experience a plus. Experience Everything Plaza Infiniti, now under the umbrella of MileOne Autogroup, has to Offer: - Competitive compensation with unlimited earning potential - Great opportunities for career advancement - Positive, success driven work environment - Training and mentoring opportunities Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: The Internal Service Writer manages the reconditioning and maintenance workflow for internal vehicles, such as new factory stock arrival pre-delivery inspections (PDI) and used car trade-ins. Your goal is to minimize turnaround time and control internal costs while ensuring all inventory is safe and ready for the front line.

Requirements

Prior experience in similar automotive role preferred
Working knowledge of basic car functions, characteristics, and operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
Strong communication skills to facilitate coordination and efficiency between internal departments
Valid driver's license with 2 or fewer moving violations in the last 3 years and ALSO no major violations (DUI, careless driving, etc.) in the last 3 years

Nice To Haves

CDK experience

Responsibilities

Open, track, and close repair orders for used car reconditioning, trade-ins, and new stock arrivals
Assign diagnostic and mechanical work to technicians, ensuring a steady shop flow
Build cost estimates for parts and labor for internal approval by Used Car or Sales Managers
Process pre-delivery inspections and warranty claims for incoming factory inventory
Source and schedule third-party vendors for specialized reconditioning tasks (e.g., dent removal, upholstery, glass repair)
Communicate repair timelines and budget adjustments to service, sales and general management