Internal Service Engineer

Hologic•Marlborough, MA

11d•Onsite

About The Position

Hologic is seeking a skilled Internal Service Engineer to join our dynamic R&D Cytology team in Marlborough. In this role, you will be responsible for a wide range of product support activities including the repair, preventative maintenance, troubleshooting, and configuration management of all on market products supported by Product Development. This is an onsite position in Marlborough, MA.

Requirements

Proficiency with hand tools such as allen wrenches, wrenches, screwdrivers, etc.
Proficiency with troubleshooting complex electro-mechanical systems and their assemblies.
Ability to use electrical test equipment such as multimeters, oscilloscopes, etc.
Ability to work in a team environment
Ability to communicate effectively and constructively with peers, and other departments.
Solid computer skills
Time management skills

Nice To Haves

Experience with FDA regulated medical devices is a plus.
Experience with servicing medical devices is a plus.
SolidWorks and SolidWorks PDM or equivalent CAD design tools knowledge a plus.
Ability to solder and experience with electrical cable fabrication a plus
Agile PLM or equivalent PLM system knowledge is a plus.

Responsibilities

Conducts advanced troubleshooting to repair, test and qualify instruments located in Product Development labs.
Schedules and manages preventive maintenance on internal instruments.
Documents repair / resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Engineering to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Creates, edits and validates Technical Documentation.
Creates system verification/validation plans and reports.
Performs system verification/validation testing.
Provide support to Field Service Engineers.
Possibility of travel to the field to assist with instrument install, upgrade or repair.