Thayer Lumber - Internal Sales Lead

DNM Group Ltd.•Sault Ste. Marie, ON

5d•Onsite

About The Position

Thayer Lumber is seeking an Internal Sales Lead to serve as the central point of coordination between customers, production, operations, and logistics. This role is responsible for managing customer inquiries, preparing accurate quotes, processing orders, and ensuring a seamless experience from initial contact through delivery. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where communication, attention to detail, and relationship management are critical. This position plays an important role in supporting revenue growth, strengthening customer relationships, and ensuring our manufacturing and distribution operations consistently deliver exceptional service.

Requirements

3+ years of experience in inside sales, customer service, account coordination, or order management.
Proficiency with Microsoft Office and CRM, ERP, or order management systems.
Exceptional communication and relationship-building skills.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
High attention to detail and commitment to accuracy.
Proven problem-solving abilities and a customer-first mindset.

Nice To Haves

Experience in lumber, building materials, manufacturing, industrial distribution, or a related industry is considered a strong asset.
Strong understanding of quoting, customer service, and order fulfillment processes.
Post-secondary education in Business, Sales, or a related field is considered an asset.

Responsibilities

Serve as the primary point of contact for customer inquiries, orders, and account support.
Prepare and issue accurate quotes, ensuring pricing, specifications, and lead times are communicated clearly.
Process customer orders and coordinate updates throughout the order lifecycle.
Follow up on quotes, orders, and deliveries to ensure customer satisfaction and retention.
Resolve customer concerns professionally and escalate issues when required.
Maintain strong relationships with existing customers through responsive and proactive communication.
Support external sales and business development activities by preparing quotes, proposals, and customer documentation.
Coordinate with production, procurement, and logistics teams to confirm inventory availability, production schedules, and delivery timelines.
Ensure accurate transfer of information between customers and internal departments.
Provide product information, technical details, and supporting documentation to customers as required.
Assist with managing sales opportunities and customer communications throughout the sales process.
Prepare detailed and accurate quotations based on material costs, labour requirements, production timelines, and freight considerations.
Maintain current pricing information and product data.
Support pricing reviews and adjustments in collaboration with management and operations teams.
Ensure quote accuracy and consistency with company standards and profitability objectives.
Maintain customer records, sales activity, quotes, and orders within CRM and order management systems.
Monitor and report on key sales metrics including quote conversion rates, order volume, and customer activity.
Generate reports and provide insights to management on customer trends and sales opportunities.
Ensure all customer interactions and sales activities are documented accurately and consistently.
Work closely with operations, manufacturing, and logistics teams to ensure orders are fulfilled accurately and on time.
Identify opportunities to improve internal sales processes and customer experience.
Support the development and maintenance of sales procedures, templates, and documentation.
Assist with onboarding and training of new team members as required.
Contribute to continuous improvement initiatives that support operational efficiency and customer satisfaction.