PSS AH PC N Charlotte Internal Medicine- University

Advocate Health and Hospitals Corporation•Concord, NC

22h•Onsite

About The Position

This is a full-time position in Internal Medicine at the University location. The role involves reviewing and documenting patient identification, placing armbands, and using effective communication skills with patients, visitors, co-workers, management, and physicians. The position requires maintaining compliance with HIPAA, CMS, and Medicare/Medicaid regulations pertaining to the registration process and information flow. The role also ensures continuity in departmental operations, refers patients to PFRS and Drug List Techs when necessary, and provides age/developmentally appropriate assistance to families, patients, and visitors. The position contributes to a caring and compassionate environment within the department.

Requirements

High school diploma or GED equivalent required.
Experience in a healthcare setting or as a Unit Secretary preferred.
Excellent oral, written, and interpersonal communication skills
Focus on customer service skills
Knowledge of medical terminology
Ability to use WakeOne
Organized and ability to work as a team member

Responsibilities

Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refer patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring compassionate environment.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program