Internal General Manager (INS856)

Hire Overseas•Philadelphia, PA

6h•Remote

About The Position

We’re looking for an Internal General Manager to help run the day-to-day business at a fast-moving offshore staffing and HR company serving U.S. businesses. This is a high-ownership role for someone who can move between strategy and execution, identify what needs to be done, and take responsibility for getting it done. This is a small business. You’ll work in a lean environment where you’ll need to make decisions independently, build processes as needed, and take ownership of getting things done. You will work closely with the founders and have significant autonomy over how you organize the business, solve problems, improve processes, and move priorities forward. This role is a strong fit for someone who is highly organized, commercially minded, resourceful, and comfortable operating with incomplete information. You should enjoy figuring things out, building systems where they do not exist, and taking ownership of outcomes rather than waiting for detailed instructions.

Requirements

Proven experience in business operations, general management, project management, consulting, entrepreneurship, or a similar high-ownership role
Strong organizational and project management skills with a track record of following through
Comfortable working independently without needing detailed instructions for every task
Strong judgment and the ability to prioritize when multiple things need attention at once
Resourceful problem solver who can figure things out with limited information
Strong written and verbal English communication skills
Comfortable working directly with founders and senior stakeholders
Strong attention to detail without losing sight of the bigger picture
Commercially minded and able to understand how operational decisions affect revenue, customers, and the broader business
Comfortable working in a small company where responsibilities can change quickly based on what the business needs
Willing to get into the details when necessary rather than managing entirely from a distance

Nice To Haves

Experience working at a startup, small business, or founder-led company
Experience in operations, staffing, recruiting, HR, professional services, or another service-based business
Experience building processes and systems from scratch
Familiarity with CRM, project management, automation, and business intelligence tools
Experience working with remote or distributed teams
Experience managing multiple functions or projects simultaneously
Experience working with U.S.-based companies or customers
Previous experience in a general management, chief of staff, business operations, or similar role

Responsibilities

Work closely with the founders to keep the business moving across day-to-day priorities
Turn high-level goals and ideas into concrete plans, owners, deadlines, and follow-through
Identify operational gaps, bottlenecks, and recurring problems before they become larger issues
Take ownership of projects from initial idea through implementation
Keep priorities organized and ensure important work does not get lost
Make practical decisions independently and escalate issues when founder input is genuinely needed
Build, document, and improve internal processes as the company grows
Identify repetitive or inefficient work and find ways to simplify, automate, or eliminate it
Create systems that make responsibilities, workflows, and performance easier to track
Establish operating rhythms that help the team stay accountable and focused
Audit existing processes and determine what should be changed, removed, or built from scratch
Maintain a high level of organization across internal tools, documentation, and workflows
Coordinate work across sales, recruiting, client success, and other functions as needed
Make sure handoffs between teams are clear and that responsibilities do not fall through the cracks
Follow up on open items and push projects toward completion
Identify dependencies and resolve issues that are slowing down execution
Serve as a central point of coordination when multiple functions or priorities intersect
Track key business metrics and turn operational data into useful insights
Build and maintain dashboards, reports, and tracking systems as needed
Monitor performance against company goals and identify areas that need attention
Help the founders understand what is working, what is not, and where resources should be focused
Use data and firsthand observation to recommend improvements to the business
Work directly with the founders on high-priority business initiatives
Take ambiguous problems and turn them into actionable projects
Research new tools, vendors, processes, and opportunities when needed
Step into areas of the business that need additional attention, even when they do not fit neatly into a job description
Take ownership of projects that require coordination across multiple parts of the company
Act as a force multiplier for the founders by taking problems off their plate and driving them to resolution