Internal Communications

Plaid•San Francisco, CA

About The Position

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is in one of the most exciting chapters in its history — and this role exists to make sure every Plaid employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development).

Requirements

At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder)
Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated.
Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences
Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred.
Experience with producing high quality and engaging All Hands team meetings
Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications.
Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work.

Nice To Haves

Video editing + AI skills a plus

Responsibilities

Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences.
Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.
Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.
Own the narrative that makes Plaid's exciting chapter real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI.
Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.
Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission.
Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.
Own Plaid's internal AI narrative, helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.
Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging.
Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements.
Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded.
Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.
Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.
Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.
Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid.
Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.
Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels.
Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven).
Own and continuously improve content on Plaid.com/careers.
Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid.