Internal Communications Strategist

Blue Cross Blue Shield Association•Chicago, IL

4d•Hybrid

About The Position

The role plays a key role in ensuring effective communication at the enterprise level to drive awareness among employees about the organization's mission, vision, values, goals and business priorities. The role ensures effective and consistent communication across all levels and departments to help employees feel informed about and motivated by the company's activities and impact. The positions proactively engages with business partners to help them achieve their objectives through communications and create an accountable, inclusive culture. Proactively creates and execute internal communication strategies and plans that are aligned with company's goals and values, applying communication best practices and making recommendations based on metrics. Writes and distributes company wide communications and adapts content for email messages, intranet content, video/visual presentations and all-employee meetings, ensuring consistency while maximizing engagement and understanding; maintains active and collaborative relationships with HR, working close with the team to recommend strategies related to employee engagement, total rewards, learning, policies and performance evaluation. Creates and curates user-friendly, organized and accessible content for the intranet/digital channels, structuring content, leveraging multimedia communications, optimizing search functionality and maintaining a consistent layout; deploys new technology to engage employees in a hybrid workplace, such as generative AI, and works with IT to develop and test technology that supports communications and facilitates the roll-out for all employees. With the leaders, synthesizes intricate business information into clear, concise messages that employees can easily understand. Collaborates with business partners to organize and manage internal events such as town halls, meetings and learning opportunities that support communication strategies.

Requirements

Bachelor's Degree or equivalent work experience
7+ Years communication experience in support of employees
Proficient ability to use SharePoint, M365 apps, multimedia, generative AI and visual communication channels
Ability to translate technical and complex information
Relationship building skills and ability to work in a collaborative environment
Ability to work well under pressure, with demonstrated success at working under deadlines with tight time frames
Ability to multi-task and thrive in challenging situations that require creativity, drive and commitment
Problem-solving skills
Oral and written skills
Proofreading skills and knowledge of AP Style with an acute eye for detail and quality
Project management skills
7 years’ communication experience in support of employees.
Experience integrating diversity, equity, and inclusion principles in all communications.
Experience with employee engagement communications.
Experience with data-driven approach to communications.
Experience with change management.

Nice To Haves

Preferred experience working in a large, matrixed organization.
Preferred experience working in health care industry.

Responsibilities

Ensuring effective communication at the enterprise level to drive awareness among employees about the organization's mission, vision, values, goals and business priorities.
Ensuring effective and consistent communication across all levels and departments to help employees feel informed about and motivated by the company's activities and impact.
Proactively engaging with business partners to help them achieve their objectives through communications and create an accountable, inclusive culture.
Proactively creating and executing internal communication strategies and plans that are aligned with company's goals and values, applying communication best practices and making recommendations based on metrics.
Writing and distributing company wide communications and adapting content for email messages, intranet content, video/visual presentations and all-employee meetings, ensuring consistency while maximizing engagement and understanding.
Maintaining active and collaborative relationships with HR, working close with the team to recommend strategies related to employee engagement, total rewards, learning, policies and performance evaluation.
Creating and curating user-friendly, organized and accessible content for the intranet/digital channels, structuring content, leveraging multimedia communications, optimizing search functionality and maintaining a consistent layout.
Deploying new technology to engage employees in a hybrid workplace, such as generative AI, and working with IT to develop and test technology that supports communications and facilitates the roll-out for all employees.
Synthesizing intricate business information into clear, concise messages that employees can easily understand.
Collaborating with business partners to organize and manage internal events such as town halls, meetings and learning opportunities that support communication strategies.