Internal Communications Specialist

Wright-Patt Credit Union • Beavercreek, OH

1d • $76,690 - $115,107

About The Position

The Internal Communications Specialist is responsible for creating and maintaining internal communication materials that support the credit union’s objectives, enhance employee engagement and reinforce Wright-Patt Credit Union’s (WPCU) purpose, mission, and value. This includes short form written communications, optimization of the department’s use of Microsoft 365 (inclusive of SharePoint, Teams, Power Automate, Forms, and other software/applications), and light graphic editing.

Requirements

• Creating and maintaining internal communication materials
• Supporting credit union objectives
• Enhancing employee engagement
• Reinforcing WPCU’s purpose, mission, and value
• Writing short form written communications
• Optimizing the department’s use of Microsoft 365 (SharePoint, Teams, Power Automate, Forms, and other software/applications)
• Light graphic editing
• Managing the internal communications process
• Content Creation (writing/creating engaging content, creating graphic components)
• Content Planning (populating and managing an internal content calendar)
• Intranet Management (front-end management of SharePoint-based intranet)
• Reviewing and editing content
• Posting/publishing content
• Managing the lifecycle of existing content
• Overseeing departmental pages
• Training individual department designees
• Quality control for content
• Optimizing page structure, navigation, and features
• Incident Communications (managing internal outage and alert system)
• Real-time monitoring of ongoing incidents
• Management, creation, review, editing, targeting, and sending of incident content
• Internal Digital Signage management (content calendar, graphics creation)
• Microsoft 365 Use Optimization
• Identifying, building, and implementing ways to utilize MS 365 software and applications
• Minimizing manual components of communications processes
• Staying current on new MS 365 features
• Sharing MS 365 best practices
• Supporting the Marketing department with additional tasks, projects, and initiatives
• Ensuring proper policies, procedures, risk mitigation activities, and operating controls are followed
• Reporting gaps in policies, procedures, and operating controls to leadership

Responsibilities

• Managing the internal communications process (60%)
• Content Creation – Responsible for writing or otherwise creating grammatically-correct, engaging content to support internal campaigns, internal communication needs, and partner engagement with the WPCU brand. This includes the creation of graphic components when the use of visuals will better convey a message than the exclusive use of text.
• Content Planning – Responsible for populating and managing an internal content calendar in alignment with departmental and organizational goals and requirements.
• Intranet Management – Responsible for the front-end management of WPCU’s SharePoint-based intranet, “PartnerNet,” including reviewing and editing content, posting/publishing timely, reader-friendly, error-free content, managing the lifecycle of existing content, overseeing departmental pages (training designees, quality control), and optimizing page structure, navigation, and out-of-the-box features to enhance user experience and content effectiveness, in partnership with IT for backend administration.
• Incident Communications – Responsible for managing the use of WPCU’s internal outage and alert system, including real-time monitoring of ongoing incidents and the management, creation, review, editing, targeting, and sending of content.
• Internal Digital Signage – Responsible for managing content to be published on WPCU’s internal digital screens, including managing a content calendar, creating graphics, and ensuring content is kept fresh and current.
• Microsoft 365 (MS 365) Use Optimization (20%) – This position is the department’s MS 365 champion, supporting the department’s goal of utilizing technology to work smarter, not harder. Responsibilities include identifying, building, and implementing ways to utilize MS 365 software and applications like Power Automate, Forms, SharePoint lists, etc. to minimize the manual component of communications processes; staying current on new MS 365 features as they apply to communications and productivity; and sharing MS 365 best practices with the Corporate Communications team, the Marketing department, and the organization.
• Other Departmental Support as Assigned (15%) – This position will be expected to support the Marketing department with additional tasks, projects, and initiatives as organizational and departmental needs dictate.
• Risk Mitigation (5%) – The Internal Communications Specialist is expected to ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Gaps in policies, procedures, and operating controls should be reported to leadership to ensure member impact and risk is mitigated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed