Internal Communications Manager - Channels and Operational Field Communications

H&R Block•Remote, MO

2d•$81,600 - $122,400

About The Position

This position sits at the intersection of communications strategy and channel operations, leading both field support communications and the platforms, tools, and infrastructure that enable effective two-way engagement across the organization. The role is responsible for ensuring the right messages reach the right audiences while optimizing and managing the digital channels, systems, and engagement tools that support internal communications. Success in this position comes from balancing high-quality, field-focused communications with the operational excellence required to deliver them at scale. The ideal candidate moves seamlessly between strategic and operational work, partnering with communications leaders to plan and execute field communications while serving as the in-house expert on intranet management, audience segmentation, engagement tools, and the systems that power organizational communication. Strong organizational skills, platform expertise, and a genuine service-oriented mindset are essential.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
5 years minimum related work experience
Strong background in technical and operational writing
High level of critical thinking and problem-solving skills; ability to "connect the dots" to understand processes that must be communicated to field audiences
Experience managing intake, workflow, and approval processes for communications

Nice To Haves

Experience supporting field-facing or operational audiences in a large, matrixed organization
Background in communications planning, editorial calendar management, and message development
Familiarity with intranet platforms, digital workplace tools, or communications technology (SharePoint experience a plus)
Ability to streamline processes and build documentation that supports team consistency and scalability
Strong judgment in prioritizing work, managing ambiguity, and knowing when to escalate
Experience supporting senior communications leaders or working in a high-volume communications environment

Responsibilities

Develop and execute communications for field audiences, translating complex business updates into clear, timely, and actionable messaging aligned to business priorities
Partner with business leaders and subject matter experts to manage communications intake, planning, content development, audience targeting, distribution, and follow-through
Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing to improve visibility and reduce overlap
Serve as a primary liaison for intranet platform operations, partnering with IT and cross-functional teams to support enhancements, troubleshoot issues, and optimize user experience
Own governance and administration of intranet engagement tools, including qualitative feedback channels, news comment moderation, and two-way employee engagement capabilities
Partner with internal events teams to support company-wide broadcasts, testing streaming technology and managing communications during system outages or other business continuity events
Lead audience segmentation strategy and execution, ensuring communications reach the right audiences through accurate targeting and distribution practices
Monitor and analyze channel performance, site traffic, news engagement, and search behavior to identify insights and improve communication effectiveness
Manage communications content governance, records retention, and archiving processes while coordinating stakeholder notifications and next steps
Support and enable a network of 250+ intranet content contributors by providing training, guidance, governance, and ongoing support to strengthen communication capabilities across the organization