Internal Communications Manager (Atlanta, GA)

Digital Insurance•Atlanta, GA

5d•Onsite

About The Position

OneDigital is recognized for its fast-paced, high-performance culture where everyone belongs and where everyone is supported in a career where they can do their best work and live their best life. The Internal Communications Manager is at the center of keeping that culture alive and felt by every employee. This role is responsible for providing strategic guidance to our internal stakeholders to deliver communications that make employees feel informed, valued, and connected to the work that matters most. This is not a reactive, order-taking role. We are looking for a communicator who thinks strategically, consults like an advisor, plans ahead, and uses every tool available, including AI, with both skill and sound judgment. Equally important: you lead with emotional intelligence. Qualified candidates will take an AI-first approach to their role by using AI to accelerate planning, evaluating employee sentiment, generating draft communication plans and other content, message testing, and summarizing complex information. Equally as important, AI fluency must also be combined with human judgment to refine tone, anticipate reactions, and ensure alignment with organizational values and internal brand standards. Candidates who have demonstrated AI skills such as building prompt libraries and workflows are a plus.

Requirements

4–7+ years of experience in internal communications, employee communications, or a related HR/People function.
Demonstrated experience supporting HR/benefits, learning & development, recruiting and talent programs.
Exceptional writing and editing skills with the ability to adapt tone and message across audiences, from individual contributors to executives.
Proven ability to manage multiple projects simultaneously with a proactive, organized approach.
Experience designing communication strategies for organizational change, not just writing announcements.
Familiarity with using and publishing to internal communication platforms (intranets, email tools, digital signage, internal social media, etc.).
Comfortable working with AI writing tools, with sound editorial judgment to evaluate and refine AI-generated content.
High emotional intelligence — the ability to read the room, adapt your approach to different stakeholders, and communicate with empathy during moments of uncertainty or change.
Strong interpersonal skills and the confidence to push back on stakeholders and advocate for the employee audience.
Bachelor’s degree in communications, Journalism, Marketing, HR, or a related field — or equivalent demonstrated experience.

Nice To Haves

Experience in professional services, insurance, employee benefits, financial services, or HR consulting industries.
Familiarity with change management frameworks (Prosci, ADKAR, or similar).
Experience building or contributing to a communications governance structure.
Understanding of employer branding, employee value proposition (EVP) messaging, or talent marketing.
Knowledge of intranet governance, information architecture and content lifecycle.
Demonstrated experience in HR communications, a plus.
Candidates who have demonstrated AI skills such as building prompt libraries and workflows are a plus.

Responsibilities

Serve as a proactive thought partner to People & Culture and other senior internal leaders, bringing recommendations and communication plans before they are requested.
Coach leaders and managers on the human dimensions of their communications, helping them connect with employees authentically rather than defaulting to corporate language.
Build and manage communication calendars that look 30–90 days ahead, ensuring timely, coordinated messaging across all internal channels.
Develop and execute integrated internal communication strategies that support the business objectives of our stakeholders.
Manage the production of a variety of communication assets: email campaigns, intranet content, video scripts, town hall materials, manager toolkits, and recognition spotlights.
Have a “reporter” mindset, identifying and developing stories that reinforce our key priorities.
Apply AI tools strategically to accelerate content production while owning all editorial judgment, quality control, and final approval.
Lead change communications with empathy and clarity.
Ensure managers receive communications first and are equipped with context and talking points before organization-wide distribution.
Read the emotional state of the organization, recognizing when employees need reassurance, not just information, and adapt messaging tone, timing, and channel accordingly.
Design feedback-informed communication systems, tracking what resonates, what doesn't, and using those insights to improve every future campaign.
Measure communication effectiveness through open rates, pulse survey results, feedback loops, and employee comprehension indicators, and report findings to stakeholders.
Partner with the Internal Brand manager to develop graphics and other visual identity for internal communications.
Lead the Communication Council, representing communicators from across different business lines.
Participate in the “mixternal” committee to develop content that is shared across internal and external channels.