Internal Communications Manager - Hartford, CT (Hybrid)

Oak Hill/Gilead • Hartford, CT

3d • $67,200 - $79,800 • Hybrid

About The Position

Oak Hill is seeking a strategic and systems-oriented Internal Communications Manager to partner with departments across the organization. This role is crucial for ensuring employees are informed, engaged, and connected to the organization's mission and each other. The position involves both building and executing communication strategies, delivering day-to-day communications, and shaping the processes, structure, and tools that support internal communications. The ideal candidate will enjoy both storytelling and designing effective communication systems. This is a new position within a growing Communications team, reporting to the Senior Director of Communications. The role will be instrumental in executing and building the internal communications strategy, particularly as the organization deploys its intranet, aims to break down silos, and engages a decentralized workforce. A significant part of this role will involve building and refining internal communications operations, including managing workflows, structuring requests, and ensuring consistency. As these systems mature, the focus will shift towards content, planning, and consistency.

Requirements

• 5+ years of experience in internal communications, corporate communications, or a related field.
• Experience managing projects, workflows, or cross-functional work (not just producing communications).
• Storytelling expertise. You craft compelling narratives that engage employees across different formats.
• Strong collaboration skills. You build meaningful relationships with leaders and employees at all levels.
• Intranet experience, both the strategy and hands-on management.
• Excellent organizational and judgment skills. You can juggle multiple projects, meet deadlines, and adapt to shifting priorities.
• A bachelor's degree in communications, Journalism, Marketing, or a related field.

Nice To Haves

• Experience within a Microsoft ecosystem (SharePoint, Teams, etc.) and with building an intranet from scratch is preferred.
• You’ve previously worked in non-profit or are eager to bring your skills to a mission-driven setting.
• Are energized by building something while doing the work.
• Are as comfortable organizing work and managing projects as you are writing and shaping content.
• Want to make a real difference.
• Think beyond the surface. You ask insightful questions, challenge assumptions, and help teams connect the dots in ways they hadn’t considered.
• Can manage multiple stakeholders, competing priorities, and incomplete inputs without losing momentum.
• Understand the role of an intranet: How to build and maintain an organized, user-friendly platform that enhances – not complicates – communication.
• Understand how to effectively engage a workforce that is not desk-based and doesn’t rely on email as a primary channel.

Responsibilities

• Build, deploy and manage the intranet (SharePoint) for Oak Hill and our affiliates, ensuring it remains an organized, useful, and engaging resource (approximately 50% of your time).
• Build and manage a content pipeline – actively working with teams to surface information and stories, and establishing consistent ways for that information to be shared.
• Help design and implement workflows for internal communications, including how requests are submitted, prioritized, and executed.
• Develop clear, effective content to support what employees want and need to know.
• Shape and maintain a strategic internal communications calendar that aligns with key announcements, initiatives, and employee deadlines.
• Partner with departments and leadership to turn information into usable communication – not just execute what is handed to you.
• Manage internal communications workflow from intake through execution – clarifying requests, setting expectations, and ensuring follow-through.
• Monitor and measure the effectiveness through feedback and data analysis, and adjust approach over time.

Benefits

• Hybrid work model based out of our Hartford office.
• Affordable medical, dental, vision insurance, with costs nearly 50% below the national average.
• 403(b) retirement plan: We contribute 9.5% of your gross earnings annually – whether you contribute or not.
• Free long-term disability insurance: Protection for you if you’re ever sick or injured.
• Life insurance options: Free and low-cost plans for peace of mind.
• Generous time off, with 4 weeks of paid vacation, plus personal days, sick time, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level